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Reifying Kintsugi Art in Post-covid Era: A Remote Smart Working Model, Augmented Intelligence-Based, for Antifragile Companies

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Research and Innovation Forum 2022 (RIIFORUM 2022)

Part of the book series: Springer Proceedings in Complexity ((SPCOM))

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Abstract

The aim of this conceptual paper is to understand if augmented intelligence may be considered a driver of antifragility that can be allegorically represented by the Japanese art of Kintsugi, which consists of the use of gold or silver to repair broken objects in ceramic to get a better aesthetic form. Covid-19, like a black swan, represented, for many companies, understood as systems, a complex situation capable of upsetting their equilibrium. It had thus forced them to accelerate the digitization process. Digitalization, based on artificial intelligence (AI) tools, brings in many fields new perspectives, such as new business scenarios and models. By using the Viable System Approach (vSa) lens, we investigated the impact of smart working, widely spread to manage a complex situation (Covid-19), in allowing companies to cope with changes and to be antifragile. A remote smart working model is proposed, as an evolution of smart working, based on a new culture of “doing business” to search for new viable conditions. It can allow companies a more efficient resources management, an endless orientation towards results, but also new synergies in new contexts thanks to new and increased networks, for new collaborations and new forms of interactions, as well as more profitable relationships with employees, based on a strong relationship of trust and on better opportunities for work-life balance.

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Author information

Authors and Affiliations

  1. University of Cassino and Southern Lazio, Viale Dell‘Università, 03043, Cassino, FR, Italy

    Andrea Moretta Tartaglione & Ylenia Cavacece

  2. University of Salerno, Via Giovanni Paolo II, 132, 84084, Fisciano, SA, Italy

    Luca Carrubbo & Antonietta Megaro

Authors
  1. Andrea Moretta Tartaglione
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  2. Ylenia Cavacece
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  3. Luca Carrubbo
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  4. Antonietta Megaro
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Corresponding author

Correspondence to Antonietta Megaro .

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Editors and Affiliations

  1. SGH Warsaw School of Economics, Warsaw, Poland

    Anna Visvizi

  2. University of Salerno, Fisciano, Italy

    Orlando Troisi

  3. University of Salerno, Fisciano, Italy

    Mara Grimaldi

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Tartaglione, A.M., Cavacece, Y., Carrubbo, L., Megaro, A. (2023). Reifying Kintsugi Art in Post-covid Era: A Remote Smart Working Model, Augmented Intelligence-Based, for Antifragile Companies. In: Visvizi, A., Troisi, O., Grimaldi, M. (eds) Research and Innovation Forum 2022. RIIFORUM 2022. Springer Proceedings in Complexity. Springer, Cham. https://doi.org/10.1007/978-3-031-19560-0_58

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  • DOI: https://doi.org/10.1007/978-3-031-19560-0_58

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  • Publisher Name: Springer, Cham

  • Print ISBN: 978-3-031-19559-4

  • Online ISBN: 978-3-031-19560-0

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