Abstract
According to different scenarios, electric vehicle charging products can be divided into household and social public. It is necessary to analyze the differences of emotional experience between the two types of products from the perspective of users, so as to better guide the design. This paper selects the TLED public charging pile and PRTDT household charging pile as research cases, takes the online comment data as the object, uses the TF-IDF and K-means clustering algorithm, and uses the methods of text analysis, emotion analysis and social network analysis to mine and compare the emotional themes of the two kinds of charging product comments. For users of public charging piles, charging equipment is cheap and easy to use, parking is convenient and cheap, and the quality of surrounding environment is high, which will have a positive impact; The impolite occupation of charging parking space by fuel vehicles, the waste of time and resources, the loss of cost and the obstacle of finding the way are the important reasons for negative emotion. For household charging pile users, professional sales and on-site installation services, ease of use and durability of products have a positive impact on their emotions; Use risk and design defects such as size, appearance and weight are the key reasons for negative emotions. Based on this, the future design and research of public charging piles should focus on a series of public services associated with charging products, while the design and research of household charging piles should focus on product appearance design and value-added services.
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Cai, Y., Zhang, J., Lin, X., Tian, M. (2022). A Study on the Differentiation of User Emotional Experience of Electric Vehicle Charging Products from a Comparative Perspective. In: Stephanidis, C., Antona, M., Ntoa, S., Salvendy, G. (eds) HCI International 2022 – Late Breaking Posters. HCII 2022. Communications in Computer and Information Science, vol 1655. Springer, Cham. https://doi.org/10.1007/978-3-031-19682-9_46
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DOI: https://doi.org/10.1007/978-3-031-19682-9_46
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