Abstract
In recent decades, a competitive landscape, informed customers, and stringent regulations have forced goods and services industries to focus on evaluating performance and improving productivity. The purpose of this research is to develop a model for measuring overall corporate performance through the alignment of strategic objectives (Balanced Scorecard) and productivity improvement tools (Six Sigma) for multi-response processes that is robust enough for application in the poultry industry. The article’s contributions focus on the development of a model called the Multivariate Performance Measurement System (MPMS) that shows how a scorecard should be implemented in order to go beyond the DMAIC, or performance monitoring of financial and non-financial measures. The model postulates how indicators integrate and relate to each other to optimize a company’s overall performance.
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Muyulema-Allaica, J., Pucha-Medina, P., Muyulema-Allaica, C., Calderón-Pineda, F., Reyes-Soriano, F., Calero-Mendoza, R. (2022). Global Corporate Performance Measurement Model Through the Integration of Six Sigma and Balanced Scorecard. Application in the Poultry Industry. In: Guarda, T., Portela, F., Augusto, M.F. (eds) Advanced Research in Technologies, Information, Innovation and Sustainability. ARTIIS 2022. Communications in Computer and Information Science, vol 1676. Springer, Cham. https://doi.org/10.1007/978-3-031-20316-9_30
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