Skip to main content
Springer Nature Link
Log in

Investigation of the Key Internal Factors Influencing Building a Risk Management Culture that Supports the Diffusion of Innovation

  • Conference paper
  • First Online:
Proceedings of the 8th International Conference on Advanced Intelligent Systems and Informatics 2022 (AISI 2022)

Part of the book series: Lecture Notes on Data Engineering and Communications Technologies ((LNDECT,volume 152))

  • 1161 Accesses

Abstract

This paper has presented qualitative research examining the impact of internal organizational factors on Risk Management and the diffusion of Innovation in the Ajman Educational Zone. The internal factors were organizational culture, organization structure, organization strategy, knowledge sharing, and information technology. A qualitative approach was used to collect the study’s primary data by conducting personal interviews with upper and middle managers working for the Ajman Educational Zone. The analysis of the primary data went through many steps. The study commenced by conducting interviews and transcribing the participant’s interview discussions. Then, codes were created for the study constructs, coding the discussion output by meaning, allocating the elicited items to the study themes, and finally calculating the frequencies of the chosen expressions. The study found that organizational strategy and structure, culture, knowledge sharing, and information technology positively influenced knowledge management employment. Besides, the result showed that knowledge management positively affected the performance of organizations. Many managerial implications and limitations have been listed, and several future research venues have been proposed.

This is a preview of subscription content, log in via an institution to check access.

Access this chapter

Log in via an institution

Subscribe and save

Springer+ Basic
$34.99 /Month
  • Get 10 units per month
  • Download Article/Chapter or eBook
  • 1 Unit = 1 Article or 1 Chapter
  • Cancel anytime
Subscribe now

Buy Now

Chapter
USD 29.95
Price excludes VAT (USA)
  • Available as PDF
  • Read on any device
  • Instant download
  • Own it forever

Tax calculation will be finalised at checkout

Purchases are for personal use only

Institutional subscriptions

Similar content being viewed by others

References

  1. Lowman, M., Trott, P., Hoecht, A., Sellam, Z.: Innovation risks of outsourcing in pharmaceutical new product development. Technovation 32(2), 99–109 (2012)

    Article  Google Scholar 

  2. Nagano, M.S., Stefanovitz, J.P., Vick, T.E.: Innovation management processes, their internal organizational elements and contextual factors: an investigation in Brazil. J. Eng. Technol. Manag. 33, 63–92 (2014)

    Article  Google Scholar 

  3. Needle, D., Burns, J.: Business in Context: An Introduction to Business and Its Environment. South-Western Cengage Learning, Boston (2010)

    Google Scholar 

  4. Schrodt, P.: The relationship between organizational identification and organizational culture: employee perceptions of culture and identification in a retail sales organization. Commun. Stud. 53(2), 189–202 (2002)

    Article  Google Scholar 

  5. Ravasi, D., Schultz, M.: Responding to organizational identity threats: exploring the role of organizational culture. Acad. Manag. J. 49(3), 433–458 (2006)

    Article  Google Scholar 

  6. Jain, A.K., Moreno, A.: Organizational learning, knowledge management practices and firm’s performance: an empirical study of a heavy engineering firm in India. Learn. Organ. (2015)

    Google Scholar 

  7. Chang, W.-W., Yuan, Y.-H., Chuang, Y.-T.: The relationship between international experience and cross-cultural adaptability. Int. J. Intercult. Relat. 37(2), 268–273 (2013)

    Article  Google Scholar 

  8. Giampaoli, D., Ciambotti, M., Bontis, N.: Knowledge management, problem solving and performance in top Italian firms. J. Knowl. Manag. (2017)

    Google Scholar 

  9. Valmohammadi, C., Ahmadi, M.: The impact of knowledge management practices on organizational performance: a balanced scorecard approach. J. Enterp. Inf. Manag. (2015)

    Google Scholar 

  10. Mintzberg, H.: Structure in Fives: Designing Effective Organizations. Prentice-Hall, Inc. (1993)

    Google Scholar 

  11. Mosconi, E., Roy, M.-C.: Linking knowledge management and organizational performance. Int. Bus. Res. 6(9), 68 (2013)

    Article  Google Scholar 

  12. Soderstrom, S.B., Weber, K.: Organizational structure from interaction: evidence from corporate sustainability efforts. Adm. Sci. Q. 65(1), 226–271 (2020)

    Article  Google Scholar 

  13. Lee, H., Choi, B.: Knowledge management enablers, processes, and organizational performance: an integrative view and empirical examination. J. Manag. Inf. Syst. 20(1), 179–228 (2003)

    Article  Google Scholar 

  14. Joshi, H., Chawla, D.: How knowledge management influences performance?: evidences from Indian manufacturing and services firms. Int. J. Knowl. Manag. 15(4), 56–77 (2019)

    Article  Google Scholar 

  15. Zaied, A.N.H., Hussein, G.S., Hassan, M.M.: The role of knowledge management in enhancing organizational performance. Int. J. Inf. Eng. Electron. Bus. 4(5), 27 (2012)

    Google Scholar 

  16. Harlow, H.D.: Developing a knowledge management strategy for data analytics and intellectual capital. Meditari. Account. Res. (2018)

    Google Scholar 

  17. Nonaka, I., Nonaka, I.O., Ikujiro, N., Takeuchi, H.: The Knowledge-Creating Company: How Japanese Companies Create the Dynamics of Innovation, vol. 105. OUP, USA (1995)

    Google Scholar 

  18. Pearce, J.A., Robinson, R.B., Subramanian, R.: Strategic Management: Formulation, Implementation, and Control. Irwin/McGraw-Hill Columbus, OH (2000)

    Google Scholar 

  19. Bhatti, W.A., Waris, S., Zaheer, A.: The effect of commitment and motivation on human talent and its contribution to organizational performance. Manag. Mark. 6(3) (2011)

    Google Scholar 

  20. Hashim, M.J., Osman, I., Alhabshi, S.M.: Effect of intellectual capital on organizational performance. Procedia-Social Behav. Sci. 211, 207–214 (2015)

    Article  Google Scholar 

  21. Habtoor, A.S., Ahmad Arshad, D., Hassan, H.: Learning organization, strategy adoption and knowledge transfer as factors for improving performance of Higher Eeducation institutions: a literature review. J. Bus. Manag. Account. 8(1), 85–104 (2018)

    Google Scholar 

  22. Aburayya, A., Alshurideh, M., Albqaeen, A., Alawadhi, D., Ayadeh, I.: An investigation of factors affecting patients waiting time in primary health care centers: an assessment study in Dubai. Manag. Sci. Lett. 10(6), 1265–1276 (2020)

    Article  Google Scholar 

  23. Alshurideh, M., Al Kurdi, B., Abu Hussien, A., Alshaar, H.: Determining the main factors affecting consumers’ acceptance of ethical advertising: a review of the Jordanian market. J. Mark. Commun. 23(5), 513–532 (2017)

    Google Scholar 

  24. Shannak, R.O., Zu’bi, M.F., Alshurideh, M.T.: A theoretical perspective on the relationship between knowledge management systems, customer knowledge.... Eur. J. Soc. Sci. 32(4), 520–532 (2012)

    Google Scholar 

  25. Lee, J.: Effects of leadership and leader-member exchange on commitment. Leadersh. Organ. Dev. J. (2005)

    Google Scholar 

  26. Darroch J., McNaughton, R.: Examining the link between knowledge management practices and types of innovation. J. Intellect. Cap. (2002)

    Google Scholar 

  27. Wang, Z., Wang, N., Liang, H.: Knowledge sharing, intellectual capital and firm performance. Manag. Decis. (2014)

    Google Scholar 

  28. Van Den Hooff, B., De Ridder, J.A.: Knowledge sharing in context: the influence of organizational commitment, communication climate and CMC use on knowledge sharing. J. Knowl. Manag. (2004)

    Google Scholar 

  29. Massaro, M., Pitts, M., Zanin, F., Bardy, R.: Knowledge sharing, control mechanisms and intellectual liabilities in knowledge-intensive firms. Electron. J. Knowl. Manag. 12(2), 117–127 (2014)

    Google Scholar 

  30. Davenport, T.H., Prusak, L.: Working Knowledge: How Organizations Manage What They Know. Harvard Business Press (1998)

    Google Scholar 

  31. Borghoff, U.M., Pareschi, R.: Information technology for knowledge management. J. Univers. Comput. Sci. 3(8), 835–842 (1997)

    MATH  Google Scholar 

  32. Tseng, Y.-H., et al.: New role of bone morphogenetic protein 7 in brown adipogenesis and energy expenditure. Nature 454(7207), 1000–1004 (2008)

    Article  Google Scholar 

  33. Iyengar, S., Westwood, S.J.: Fear and loathing across party lines: new evidence on group polarization. Am. J. Pol. Sci. 59(3), 690–707 (2015)

    Article  Google Scholar 

  34. Greene, M.R., Serbein, O.N.: Risk Management: Text and Cases. Reston Publishing Company (1983)

    Google Scholar 

  35. Taplin, R.: Risk management and innovation in Japan, Britain, and the United States. Routledge New York, NY (2005)

    Google Scholar 

  36. Ansell, J., Wharton, F.: Risk management: a review. Risk Anal. Assess. Manag., 203–211 (1992)

    Google Scholar 

  37. Edwards, D.B.: Analysis of a Duroc x Pietrain F (2) pig resource population for quantitative trait loci affecting growth, body composition, and meat quality traits. Michigan State University (2005)

    Google Scholar 

  38. Vargas-Hernández, J.G., Noruzi, M.R., Sariolghalam, N.: Risk or innovation, which one is far more preferable in innovation projects? Int. J. Mark. Stud. 2(1), 233 (2010)

    Google Scholar 

  39. Chapman, C.B., Ward, S.C.: Managing risk management processes: navigating a multidimensional space. Manag. Risks Proj. 109–118 (1997)

    Google Scholar 

  40. Ackermann, F., Eden, C., Williams, T., Howick, S.: Systemic risk assessment: a case study. J. Oper. Res. Soc. 58(1), 39–51 (2007)

    Article  MATH  Google Scholar 

  41. Mokyr, J.: Innovation in an historical perspective: tales of technology and evolution. In: Technological Innovation and Economic Performance, pp. 23–46. Princeton University Press (2002)

    Google Scholar 

  42. Foxon, T.J., Gross, R., Chase, A., Howes, J., Arnall, A., Anderson, D.: UK innovation systems for new and renewable energy technologies: drivers, barriers and systems failures. Energy Policy 33(16), 2123–2137 (2005)

    Article  Google Scholar 

  43. Salaman, G., Storey, J.: Achieving ‘fit’: managers’ theories of how to manage innovation. Strateg. Hum. Resour. Manag. Theory Pract. Read., 91–115 (2005)

    Google Scholar 

  44. Black, J., Lodge, M., Thatcher, M.: Regulatory Innovation: A Comparative Analysis. Edward Elgar Publishing (2006)

    Google Scholar 

  45. Afuah, A.: Redefining firm boundaries in the face of the internet: are firms really shrinking? Acad. Manag. Rev. 28(1), 34–53 (2003)

    Article  Google Scholar 

  46. Van de Ven, A.H.: Central problems in the management of innovation. Manage. Sci. 32(5), 590–607 (1986)

    Google Scholar 

  47. Narvekar, R.S., Jain, K.: A new framework to understand the technological innovation process. J. Intellect. Cap. (2006)

    Google Scholar 

  48. Oke, A.: Barriers to innovation management in service companies. J. Chang. Manag. 4(1), 31–44 (2004)

    Article  MathSciNet  Google Scholar 

  49. Tidd, J., Hull, F.M.: Managing service innovation: the need for selectivity rather than ‘best practice.’ New Technol. Work Employ. 21(2), 139–161 (2006)

    Article  Google Scholar 

  50. Arundel, A., Bloch, C., Ferguson, B.: Advancing innovation in the public sector: aligning innovation measurement with policy goals. Res. Policy 48(3), 789–798 (2019)

    Article  Google Scholar 

  51. Alhashmi, S.F.S., Alshurideh, M., Al Kurdi, B., Salloum, S.A.: A systematic review of the factors affecting the artificial intelligence implementation in the health care sector. In: The International Conference on Artificial Intelligence and Computer Vision, pp. 37–49 (2020)

    Google Scholar 

  52. Hsieh, H.-F., Shannon, S.E.: Three approaches to qualitative content analysis. Qual. Health Res. 15(9), 1277–1288 (2005)

    Article  Google Scholar 

  53. Bölte, S.: The power of words: Is qualitative research as important as quantitative research in the study of autism? Autism, 18(2). Sage, UK: London, England, pp. 67–68 (2014)

    Google Scholar 

  54. Morris, S.M.: Joint and individual interviewing in the context of cancer. Qual. Health Res. 11(4), 553–567 (2001)

    Article  Google Scholar 

  55. Qu, S.Q., Dumay, J.: The qualitative research interview. Qual. Res. Account. Manag. (2011)

    Google Scholar 

  56. Games, D., Rendi, R.P.: The effects of knowledge management and risk taking on SME financial performance in creative industries in an emerging market: the mediating effect of innovation outcomes. J. Glob. Entrep. Res. 9(1), 1–14 (2019). https://doi.org/10.1186/s40497-019-0167-1

    Article  Google Scholar 

  57. Petitmengin, C.: Describing one’s subjective experience in the second person: an interview method for the science of consciousness. Phenomenol. Cogn. Sci. 5(3), 229–269 (2006)

    Article  Google Scholar 

  58. Gold, A.H., Malhotra, A., Segars, A.H.: Knowledge management: an organizational capabilities perspective. J. Manag. Inf. Syst. 18(1), 185–214 (2001)

    Article  Google Scholar 

  59. López-Nicolás, C., Meroño-Cerdán, Á.L.: Strategic knowledge management, innovation and performance. Int. J. Inf. Manage. 31(6), 502–509 (2011)

    Article  Google Scholar 

  60. Hussinki, H., Ritala, P., Vanhala, M., Kianto, A.: Intellectual capital, knowledge management practices and firm performance. J. Intellect. Cap. (2017)

    Google Scholar 

  61. Iandoli, L., Zollo, G.: Organizational Cognition and Learning: Building Systems for the Learning Organization. IGI Global (2007)

    Google Scholar 

  62. Wu, J., Wu, Z.: Integrated risk management and product innovation in China: the moderating role of board of directors. Technovation 34(8), 466–476 (2014)

    Article  Google Scholar 

  63. Ivancevich, J.M.: Different goal setting treatments and their effects on performance and job satisfaction. Acad. Manag. J. 20(3), 406–419 (1977)

    Article  Google Scholar 

  64. Ghannajeh A.M., et al.: A qualitative analysis of product innovation in Jordan’s pharmaceutical sector. Eur. Sci. J. 11(4) (2015)

    Google Scholar 

  65. Al Kurdi, B.: Healthy-food choice and purchasing behaviour analysis: an exploratory study of families in the UK. Durham University (2016)

    Google Scholar 

  66. Saunders, M., Lewis, P., Thornhill, A.: Research Methods. Business Students, 4th edn. Pearson Eduction Ltd, England (2007)

    Google Scholar 

  67. Saunders, T.J., et al.: Associations of sedentary behavior, sedentary bouts and breaks in sedentary time with cardiometabolic risk in children with a family history of obesity. PLoS One 8(11), e79143 (2013)

    Article  Google Scholar 

  68. Alshurideh, M., Al Kurdi, B.H. Vij, A., Obiedat, Z., Naser, A.: Marketing ethics and relationship marketing—an empirical study that measure the effect of ethics practices application on maintaining relationships with customers. Int. Bus. Res. 9(9), 78–90 (2016)

    Google Scholar 

  69. Alshurideh, M., Masa’deh, R., Alkurdi, B.: The effect of customer satisfaction upon customer retention in the Jordanian mobile market: An empirical investigation. Eur. J. Econ. Financ. Adm. Sci. 47(12), 69–78 (2012)

    Google Scholar 

  70. Chang, H.H., Chuang, S.-S.: Social capital and individual motivations on knowledge sharing: participant involvement as a moderator. Inf. Manag. 48(1), 9–18 (2011)

    Article  Google Scholar 

  71. Zheng, W., Yang, B., McLean, G.N.: Linking organizational culture, structure, strategy, and organizational effectiveness: Mediating role of knowledge management. J. Bus. Res. 63(7), 763–771 (2010)

    Article  Google Scholar 

  72. Lee, H.W., Ramayah, T., Zakaria, N.: External factors in hospital information system (HIS) adoption model: a case on malaysia. J. Med. Syst. 36(4), 2129–2140 (2012)

    Article  Google Scholar 

  73. Singh, B., Garg, S.K., Sharma, S.K.: Value stream mapping: literature review and implications for Indian industry. Int. J. Adv. Manuf. Technol. 53(5), 799–809 (2011)

    Article  Google Scholar 

  74. Al-dweeri, R.M., Obeidat, Z.M., Al-dwiry, M.A., Alshurideh, M.T., Alhorani, A.M.: The impact of e-service quality and e-loyalty on online shopping: moderating effect of e-satisfaction and e-trust. Int. J. Mark. Stud. 9(2), 92–103 (2017)

    Article  Google Scholar 

  75. Mahmoudsalehi, M., Moradkhannejad, R., Safari, K.: How knowledge management is affected by organizational structure. Learn. Organ. (2012)

    Google Scholar 

  76. Mom, T.J.M., Van Den Bosch, F.A.J., Volberda, H.W.: Investigating managers’ exploration and exploitation activities: the influence of top-down, bottom-up, and horizontal knowledge inflows. J. Manag. Stud. 44(6), 910–931 (2007)

    Article  Google Scholar 

  77. Alkalha, Z., Al-Zu’bi, Z., Al-Dmour, H., Alshurideh, M., Masa’deh, R.: Investigating the effects of human resource policies on organizational performance: an empirical study on commercial banks operating in Jordan. Eur. J. Econ. Financ. Adm. Sci. 51(1), 44–64 (2012)

    Google Scholar 

  78. ELSamen, A.A., Alshurideh, M.: The impact of internal marketing on internal service quality: a case study in a Jordanian pharmaceutical company. Int. J. Bus. Manag. 7(19), 84 (2012)

    Google Scholar 

  79. Grommes, J., et al.: Risk factors for mortality and failure of conservative treatment after aortic type B dissection. J. Thorac. Cardiovasc. Surg. 148(5), 2155–2160 (2014)

    Article  Google Scholar 

  80. Hansen, M.T., Nohria, N., Tierney, T.: What’s your strategy for managing knowledge. Knowl. Manag. Yearb. 2000–2001 77(2), 106–116 (1999)

    Google Scholar 

  81. Zack, M.H.: Managing codified knowledge. Sloan Manage. Rev. 40(4), 45–58 (1999)

    Google Scholar 

  82. Holsapple, C.W., Wu, J.: An elusive antecedent of superior firm performance: the knowledge management factor. Decis. Support Syst. 52(1), 271–283 (2011)

    Article  Google Scholar 

  83. Lee, J.-C., Shiue, Y.-C., Chen, C.-Y.: Examining the impacts of organizational culture and top management support of knowledge sharing on the success of software process improvement. Comput. Human Behav. 54, 462–474 (2016)

    Article  Google Scholar 

  84. Samuel, A.P., Odor, H.O.: Knowledge sharing: a key role in the knowledge management process (2018)

    Google Scholar 

  85. Altamony, H., Alshurideh, M., Obeidat, B.: Information systems for competitive advantage: Implementation of an organization al strategic management process (2012)

    Google Scholar 

  86. Borgelt, K., Falk, I.: The leadership/management conundrum: innovation or risk management? Leadersh. Organ. Dev. J. (2007)

    Google Scholar 

  87. Salloum, S.A., Maqableh, W., Mhamdi, C., Al Kurdi, B., Shaalan, K.: Studying the social media adoption by university students in the United Arab Emirates. Int. J. Inf. Technol. Lang. Stud. 2(3), 83–95 (2018)

    Google Scholar 

  88. Alshurideh, M., Alhadid, A.Y., Barween, A.: The effect of internal marketing on organizational citizenship behavior an applicable study on the University of Jordan employees. Int. J. Mark. Stud. 7(1), 138 (2015)

    Google Scholar 

  89. Alshurideh, M., Nicholson, M., Xiao, S.: The effect of previous experience on mobile subscribers’ repeat purchase behaviour. Eur. J. Soc. Sci. 30(3), 366–376 (2012)

    Google Scholar 

  90. Tubigi, M.A., Alshawi, S.N.: The impact of knowledge management processes on organization al performance (2012)

    Google Scholar 

Download references

Author information

Authors and Affiliations

  1. University of Sharjah, Sharjah, UAE

    Mohammad N. Hirzallah

  2. Department of Management, College of Business, University of Sharjah, 27272, Sharjah, United Arab Emirates

    Muhammad Alshurideh

Authors
  1. Mohammad N. Hirzallah
    View author publications

    You can also search for this author in PubMed Google Scholar

  2. Muhammad Alshurideh
    View author publications

    You can also search for this author in PubMed Google Scholar

Corresponding author

Correspondence to Mohammad N. Hirzallah .

Editor information

Editors and Affiliations

  1. Faculty of Computers Artificial Intelligence, Cairo University, Giza, Egypt

    Aboul Ella Hassanien

  2. Faculty of Electrical Engineering and Computer Science, VŠB-Technical University of Ostrava, Ostrava-Poruba, Moravskoslezsky, Czech Republic

    Václav Snášel

  3. International Center for Informatics Research, Beijing Jaiotong University, Beijing, China

    Mincong Tang

  4. College of Computer Science and Mathematics, Fujian University of Technology, Fuzhou, Fujian, China

    Tien-Wen Sung

  5. Fujian University of Technology, New Taipei, Taiwan

    Kuo-Chi Chang

Rights and permissions

Reprints and permissions

Copyright information

© 2023 The Author(s), under exclusive license to Springer Nature Switzerland AG

About this paper

Check for updates. Verify currency and authenticity via CrossMark

Cite this paper

Hirzallah, M.N., Alshurideh, M. (2023). Investigation of the Key Internal Factors Influencing Building a Risk Management Culture that Supports the Diffusion of Innovation. In: Hassanien, A.E., Snášel, V., Tang, M., Sung, TW., Chang, KC. (eds) Proceedings of the 8th International Conference on Advanced Intelligent Systems and Informatics 2022. AISI 2022. Lecture Notes on Data Engineering and Communications Technologies, vol 152. Springer, Cham. https://doi.org/10.1007/978-3-031-20601-6_41

Download citation

Publish with us

Policies and ethics