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End Users’ Perspective of Performance Issues in Google Play Store Reviews

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Product-Focused Software Process Improvement (PROFES 2022)

Part of the book series: Lecture Notes in Computer Science ((LNCS,volume 13709))

Abstract

The success of mobile applications is closely tied to their performance which shapes the user experience and satisfaction. Most users often delete mobile apps from their devices due to poor performance indicating a mobile app’s failure in the competitive market. This paper performs a quantitative and qualitative analysis and investigates performance-related issues in Google Play Store reviews. This study has been conducted on 368,704 reviews emphasizing more 1- and 2-star reviews distributed over 55 Android apps. Our research also reports a taxonomy of 8 distinct performance issues obtained using manual inspection. Our findings show that end-users recurrently raised Updation (69.11%), Responsiveness (25.11%), and Network (3.28%) issues among others. These results can be used as preliminary steps towards understanding the key performance concerns from the perspective of end users. Furthermore, Our long-term objective will be to investigate whether developers resolve these performance issues in their apps.

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Notes

  1. 1.

    https://www.statista.com/statistics/269025/worldwide-mobile-app-revenue-forecast/.

  2. 2.

    https://github.com/anam-noor/Replication-package-.

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Author information

Authors and Affiliations

  1. Department of Computer Science, Mohammad Ali Jinnah University, Karachi, Pakistan

    Anam Noor & Muhammad Daniyal Mehmood

  2. Faculty of Infromation Technology, University of Jyväskylä, Jyväskylä, Finland

    Teerath Das

Authors
  1. Anam Noor
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  2. Muhammad Daniyal Mehmood
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  3. Teerath Das
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Corresponding author

Correspondence to Teerath Das .

Editor information

Editors and Affiliations

  1. Tampere University, Tampere, Finland

    Davide Taibi

  2. Reutlingen University, Reutlingen, Germany

    Marco Kuhrmann

  3. University of Jyväskylä, Jyväskylä, Finland

    Tommi Mikkonen

  4. Leibniz University Hannover, Hannover, Germany

    Jil Klünder

  5. University of Jyväskylä, Jyväskylä, Finland

    Pekka Abrahamsson

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Noor, A., Mehmood, M.D., Das, T. (2022). End Users’ Perspective of Performance Issues in Google Play Store Reviews. In: Taibi, D., Kuhrmann, M., Mikkonen, T., Klünder, J., Abrahamsson, P. (eds) Product-Focused Software Process Improvement. PROFES 2022. Lecture Notes in Computer Science, vol 13709. Springer, Cham. https://doi.org/10.1007/978-3-031-21388-5_45

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  • DOI: https://doi.org/10.1007/978-3-031-21388-5_45

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  • Publisher Name: Springer, Cham

  • Print ISBN: 978-3-031-21387-8

  • Online ISBN: 978-3-031-21388-5

  • eBook Packages: Computer ScienceComputer Science (R0)

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