Abstract
Currently, the development of intelligent applications for the most diverse areas is widespread, at the same time causing doubts in users about its use, as it is considered by many to be intelligent “black boxes”. The impact, limitations, and opportunities of these processes are still not much discussed, with product management and the development of user-centered experiences being two fronts with current demands. To address some of the main challenges that can be highlighted, we present the stages of development of the Discover Manaus project and the usefulness of processes such as Design Thinking to better understand the magic offered to users. The article shows the usefulness of Design Thinking as a tool for integrating technologies, stakeholders, and the development team. The Case Study shows an approach where we managed to immerse users in the main features required, improving their experience and acceptance of the application.
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Acknowledgments
Take the opportunity to thank SIDIA, Institute of Science and Technology, for providing all the necessary support and resources, as well as the members of the teams involved in the development of this project. In particular, we would like to highlight the work of the developers and managers who watched over each technical detail and exercised multiple functions during this time of continuous learning and growth.
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Tamayo, S.C., Silbermann, M. (2022). Discover Manaus: The Challenges of Developing a System with Artificial Intelligence Aimed at the End User, a Case Study. In: Chen, J.Y.C., Fragomeni, G., Degen, H., Ntoa, S. (eds) HCI International 2022 – Late Breaking Papers: Interacting with eXtended Reality and Artificial Intelligence. HCII 2022. Lecture Notes in Computer Science, vol 13518. Springer, Cham. https://doi.org/10.1007/978-3-031-21707-4_38
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DOI: https://doi.org/10.1007/978-3-031-21707-4_38
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