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Strategic Alignment of Knowledge Management Systems

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Technology and Innovation in Learning, Teaching and Education (TECH-EDU 2022)

Part of the book series: Communications in Computer and Information Science ((CCIS,volume 1720))

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Abstract

Managing company knowledge and using it effectively is more than ever a strong competitive advantage in the business world. The scientific area of knowledge management and knowledge management systems have been intensively studied in the last years; however, we still see the unstructured implementation of knowledge management systems in organizations, the misalignment of knowledge management systems from the business model and the frustration non-use, lack of systems integration and/ or non-return on investment made either in technology or spent on heavy implementation processes. The state-of-the-art conducted during this study, showed that most knowledge management systems alignment models in the business context have a strong focus on the organizational dimension, e.g., culture, organizational processes, organizational structure, and leadership, having been identified only three models that also cover, simultaneous, the technological and strategic dimension. Our final objective in this study is, following the research survey methodology, to develop a proposed framework for the strategic alignment of knowledge management systems that can support company managers in their decision-making, and to contribute to the development of scientific knowledge in this area.

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Author information

Authors and Affiliations

  1. Instituto Superior Técnico, Av. Rovisco Pais 1, 1049-001, Lisboa, Portugal

    Marta do Céu Morais Cláudio

  2. Universidade Aberta, Rua da Escola Politécnica n.º 147, 1269-001, Lisboa, Portugal

    Arnaldo Santos

Authors
  1. Marta do Céu Morais Cláudio
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  2. Arnaldo Santos
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Correspondence to Marta do Céu Morais Cláudio .

Editor information

Editors and Affiliations

  1. University of Trás-os-Montes e Alto Douro, Vila Real, Portugal

    Arsénio Reis

  2. University of Trás-os-Montes e Alto Douro, Vila Real, Portugal

    João Barroso

  3. University of Trás-os-Montes e Alto Douro, Vila Real, Portugal

    Paulo Martins

  4. University of Peloponnese, Tripoli, Greece

    Athanassios Jimoyiannis

  5. National Cheng Kung University, Tainan City, Taiwan

    Ray Yueh-Min Huang

  6. Nova IMS, Lisbon, Portugal

    Roberto Henriques

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do Céu Morais Cláudio, M., Santos, A. (2022). Strategic Alignment of Knowledge Management Systems. In: Reis, A., Barroso, J., Martins, P., Jimoyiannis, A., Huang, R.YM., Henriques, R. (eds) Technology and Innovation in Learning, Teaching and Education. TECH-EDU 2022. Communications in Computer and Information Science, vol 1720. Springer, Cham. https://doi.org/10.1007/978-3-031-22918-3_33

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  • DOI: https://doi.org/10.1007/978-3-031-22918-3_33

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  • Publisher Name: Springer, Cham

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  • Online ISBN: 978-3-031-22918-3

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