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The Impact of Artificial Intelligence on Chatbot Design

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Technology and Innovation in Learning, Teaching and Education (TECH-EDU 2022)

Abstract

Artificial intelligence is transforming the way chatbots are created and used. The recent boom of artificial intelligence development is creating a whole new generation of intelligent approaches that enable a more efficient and effective design of chatbots. On the other hand, the increasing need and interest from the industry in artificial intelligence based solutions, is guaranteeing the necessary investment and applicational know-how that is pushing such solutions to a new dimension. Some relevant examples are e-commerce, health or education, which is the main focus of this work. This paper studies and analyses the impact that artificial intelligence models and solutions is having on the design and development of chatbots, when compared to the previously used approaches. Some of the most relevant current and future challenges in this domain are highlighted, which include language learning, sentiment interpretation, integration with other services, or data security and privacy issues.

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Acknowledgment

This work was supported by the RD Project “Continental Factory of Future, (CONTINENTAL FoF)/POCI-01-0247-FEDER-047512”, financed by the European Regional Development Fund (ERDF), through the Program “Programa Operacional Competitividade e Internacionalização (POCI) / PORTUGAL 2020”, under the management of aicep Portugal Global – Trade Investment Agency.

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Correspondence to Tiago Pinto .

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Duduka, J., Reis, A., Pereira, R., Pires, E., Sousa, J., Pinto, T. (2022). The Impact of Artificial Intelligence on Chatbot Design. In: Reis, A., Barroso, J., Martins, P., Jimoyiannis, A., Huang, R.YM., Henriques, R. (eds) Technology and Innovation in Learning, Teaching and Education. TECH-EDU 2022. Communications in Computer and Information Science, vol 1720. Springer, Cham. https://doi.org/10.1007/978-3-031-22918-3_39

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  • DOI: https://doi.org/10.1007/978-3-031-22918-3_39

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  • Publisher Name: Springer, Cham

  • Print ISBN: 978-3-031-22917-6

  • Online ISBN: 978-3-031-22918-3

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