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Chatbot Research and Design

6th International Workshop, CONVERSATIONS 2022, Amsterdam, The Netherlands, November 22–23, 2022, Revised Selected Papers

  • Conference proceedings
  • © 2023

Overview

Editors:
  1. Asbjørn Følstad

    1. SINTEF, Oslo, Norway

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  2. Theo Araujo

    1. University of Amsterdam, Amsterdam, The Netherlands

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  3. Symeon Papadopoulos

    1. CERTH-ITI, Thessaloniki, Greece

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  4. Effie L.-C. Law

    1. Durham University, Durham, UK

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  5. Ewa Luger

    1. University of Edinburgh, Edinburgh, UK

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  6. Morten Goodwin

    1. University of Agder, Grimstad, Norway

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  7. Petter Bae Brandtzaeg

    1. University of Oslo, Oslo, Norway

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Part of the book series: Lecture Notes in Computer Science (LNCS, volume 13815)

Included in the following conference series:

Conference proceedings info: CONVERSATIONS 2022.

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Table of contents (12 papers)

  1. Front Matter

    Pages i-xii
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  2. Chatbot Users and User Experience

    1. Front Matter

      Pages 1-1
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    2. Hi, I’m Cecil(y) the Smoking Cessation Chatbot: The Effectiveness of Motivational Interviewing and Confrontational Counseling Chatbots and the Moderating Role of the Need for Autonomy and Self-efficacy

      • Lotte Leeuwis, Linwei He
      Pages 3-17

    3. Interacting with the News Through Voice User Interfaces

      • Oda Elise Nordberg, Frode Guribye
      Pages 18-33

    4. Voice Your Opinion! Young Voters’ Usage and Perceptions of a Text-Based, Voice-Based and Text-Voice Combined Conversational Agent Voting Advice Application (CAVAA)

      • Christine Liebrecht, Naomi Kamoen, Celine Aerts
      Pages 34-49

    5. Value Creation in Gamified Chatbot Interactions and Its Impact on Brand Engagement

      • Susana C. Silva, Roberta De Cicco, Maria Levi, Maik Hammerschmidt
      Pages 50-65

    6. Chatbots as Part of Digital Government Service Provision – A User Perspective

      • Nadia Abbas, Asbjørn Følstad, Cato A. Bjørkli
      Pages 66-82

    7. Understanding the Intention to Use Mental Health Chatbots Among LGBTQIA+ Individuals: Testing and Extending the UTAUT

      • Tanja Henkel, Annemiek J. Linn, Margot J. van der Goot
      Pages 83-100

  3. Chatbot Design and Applications

    1. Front Matter

      Pages 101-101
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    2. Enhancing Conversational Troubleshooting with Multi-modality: Design and Implementation

      • Giulio Antonio Abbo, Pietro Crovari, Franca Garzotto
      Pages 103-117

    3. A Framework and Content Analysis of Social Cues in the Introductions of Customer Service Chatbots

      • Charlotte van Hooijdonk, Gabriëlla Martijn, Christine Liebrecht
      Pages 118-133

    4. An Affective Multi-modal Conversational Agent for Non Intrusive Data Collection from Patients with Brain Diseases

      • Chloe Chira, Evangelos Mathioudis, Christina Michailidou, Pantelis Agathangelou, Georgia Christodoulou, Ioannis Katakis et al.
      Pages 134-149

    5. Interactive Journaling with AI: Probing into Words and Language as Interaction Design Materials

      • Max Angenius, Maliheh Ghajargar
      Pages 150-170

    6. Increasing the Coverage of Clarification Responses for a Cooking Assistant

      • Gina E. M. Stolwijk, Florian A. Kunneman
      Pages 171-189

    7. Designing Context-Aware Chatbots for Product Configuration

      • Tom Niederer, Daniel Schloss, Noemi Christensen
      Pages 190-210

  4. Back Matter

    Pages 211-211
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Other volumes

  1. Chatbot Research and Design

Keywords

About this book

This book constitutes the proceedings of the 6th International Workshop on Chatbot Research and Design, CONVERSATIONS 2022, which was held during November 2022.
The 12 papers included in this volume were carefully reviewed and selected from a total of 27 submissions. They were organized in topical sections named: chatbot users and user experience; chatbot design and applications.


Editors and Affiliations

  • SINTEF, Oslo, Norway

    Asbjørn Følstad

  • University of Amsterdam, Amsterdam, The Netherlands

    Theo Araujo

  • CERTH-ITI, Thessaloniki, Greece

    Symeon Papadopoulos

  • Durham University, Durham, UK

    Effie L.-C. Law

  • University of Edinburgh, Edinburgh, UK

    Ewa Luger

  • University of Agder, Grimstad, Norway

    Morten Goodwin

  • University of Oslo, Oslo, Norway

    Petter Bae Brandtzaeg

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