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Design for Lean Six Sigma Application in a Family Run Multi-generational Micro Enterprise – A Case Study

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Lean, Green and Sustainability (ELEC 2022)

Part of the book series: IFIP Advances in Information and Communication Technology ((IFIPAICT,volume 668))

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Abstract

Existing research emphasises limited success rates for Lean implementation in Small and Medium Sized Organisations. The objective of this research was to test and validate the applicability of Design for Lean Six Sigma methodology in a case study within a micro enterprise. The DFLSS model of Define-Measure-Explore-Develop and Implement was utilised to redesign a new order entry process within the case study organisation. The results confirmed that utilising Define for Lean Six Sigma and the voice of the customer enabled a new order entry design that improved productivity, reduced nonvalue add steps and reduced order turnaround times while increasing revenue. The study demonstrates the applicability of Lean to smaller organisations and the effective application of the Define for Lean Six Sigma methodology.

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Author information

Authors and Affiliations

  1. Lean BPI, Galway, Ireland

    John O’Shanahan

  2. University of Galway, Galway, Ireland

    Olivia McDermott

  3. University of Limerick, Limerick, Ireland

    John Noonan

Authors
  1. John O’Shanahan
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  2. Olivia McDermott
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  3. John Noonan
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Correspondence to John O’Shanahan .

Editor information

Editors and Affiliations

  1. University of Galway, Galway, Ireland

    Olivia McDermott

  2. LUM University "Giuseppe Degennaro", Casamassima, Italy

    Angelo Rosa

  3. Instituto Superior de Engenharia do Porto, Porto, Portugal

    José Carlos Sá

  4. University of Galway, Galway, Ireland

    Aidan Toner

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O’Shanahan, J., McDermott, O., Noonan, J. (2023). Design for Lean Six Sigma Application in a Family Run Multi-generational Micro Enterprise – A Case Study. In: McDermott, O., Rosa, A., Sá, J.C., Toner, A. (eds) Lean, Green and Sustainability. ELEC 2022. IFIP Advances in Information and Communication Technology, vol 668. Springer, Cham. https://doi.org/10.1007/978-3-031-25741-4_27

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  • DOI: https://doi.org/10.1007/978-3-031-25741-4_27

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  • Online ISBN: 978-3-031-25741-4

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