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Mobile Cloud Based Enterprise Resource Planning Systems for Small Medium and Micro Enterprises: A Systematic Literature Review

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Digital-for-Development: Enabling Transformation, Inclusion and Sustainability Through ICTs (IDIA 2022)

Part of the book series: Communications in Computer and Information Science ((CCIS,volume 1774))

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Abstract

Small Medium and Micro Enterprises (SMMEs) are significant contributors to economic growth and employment and therefore playing a vital role in wealth creation and human welfare. Yet despite their critical importance, SMMEs are yet to realize their full potential due to numerous challenges presented by the nature of operations in a global market, including the emergent hyper digital contexts as presented by COVID-19. Mobile Cloud Based Enterprise Resource Planning (MCB-ERP) systems present opportunities such as on-demand use, low upfront capital expenditure, security and stability, easy upgrade, and low operational and maintenance costs for SMMEs operating in these global markets. This paper reports on a systematic review of 35 peer reviewed journals and conference papers to identify MCB-ERP research that has been undertaken and to identify opportunities, gaps, and challenges in relation to SMMEs. The key findings suggest that researchers have mainly focused on Cloud-Based ERP adoption and implementation factors; the use, benefits, and impact for SMMEs received limited attention; and that SMME readiness for adoption is impacted by a lack of MCB-ERP vendor presence, awareness, and experience. Moreover, most of the research is not contextualized and treats SMMEs as homogenous entities operating in sectors with similar environments and preconditions. Future context specific research investigating MCB-ERPs in specific contexts, and non-ICT based sectors such as agriculture for SMMEs is recommended.

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Author information

Authors and Affiliations

  1. University of Johannesburg, Auckland Park 17, Johannesburg, South Africa

    Nametshego Gumbi, Lucas Gumbi & Hossana Twinomurinzi

Authors
  1. Nametshego Gumbi
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  2. Lucas Gumbi
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  3. Hossana Twinomurinzi
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Editor information

Editors and Affiliations

  1. University of Johannesburg, Johannesburg, South Africa

    Patrick Ndayizigamiye

  2. University of Johannesburg, Johannesburg, South Africa

    Hossana Twinomurinzi

  3. University of Mpumalanga, Mbombela, South Africa

    Billy Kalema

  4. University of Johannesburg, Johannesburg, South Africa

    Kelvin Bwalya

  5. University of Mpumalanga, Mbombela, South Africa

    Mncedisi Bembe

A. Appendices

A. Appendices

1.1 A.1. Specific Terms and Search Strings

The specific terms for the [Unit of analysis] were:

  • Small Micro and Medium Enterprises OR

  • SMMEs OR

  • Small Business OR

  • Small and Medium sized Enterprises OR

  • SMEs OR

  • Small and Medium Business OR

  • SMBs

The specific terms for the [Technology Artefact] are:

  • Mobile Cloud Based Enterprise Resource Planning System OR

  • Mobile OR 3G OR 5G OR Long-Term Evolution (LTE)

  • Cloud OR SaaS OR PaaS OR IaaS

  • Enterprise Resource Planning OR ERP OR Material Requirement Planning OR MRP OR Manufacturing Resource Planning OR MRP II

The specific terms for the [Phenomenon of Interest] are:

  • Use OR

  • Benefits OR

  • Impact

The [Technology Artefact]

  1. 1.

    Mobile OR 3G OR 5G OR LTE AND Cloud Computing OR SaaS OR PaaS OR IaaS AND Enterprise Resource Planning OR ERP OR Material Requirement Planning OR MRP OR Manufacturing Resource Planning OR MRP II

The [Technology Artefact] AND [Phenomenon of Interest]

  1. 2.

    Mobile OR 3G OR 5G OR LTE AND Cloud Computing OR SaaS OR PaaS OR IaaS AND Enterprise Resource Planning OR ERP OR Material Requirement Planning OR MRP OR Manufacturing Resource Planning OR MRP II AND Use

  2. 3.

    Mobile OR 3G OR 5G OR LTE AND Cloud Computing OR SaaS OR PaaS OR IaaS AND Enterprise Resource Planning OR ERP OR Material Requirement Planning OR MRP OR Manufacturing Resource Planning OR MRP II AND Benefits

  3. 4.

    Mobile OR 3G OR 5G OR LTE AND Cloud Computing OR SaaS OR PaaS OR IaaS AND Enterprise Resource Planning OR ERP OR Material Requirement Planning OR MRP OR Manufacturing Resource Planning OR MRP II AND Impact

The [Unit of Analysis] AND [Technology Artefact] AND [Phenomenon of Interest]

  1. 5.

    Small Micro and Medium Enterprises AND Mobile OR 3G OR 5G OR LTE AND Cloud Computing OR SaaS OR PaaS OR IaaS AND Enterprise Resource Planning OR ERP OR Material Requirement Planning OR MRP OR Manufacturing Resource Planning OR MRP II AND Use

  2. 6.

    Small Micro and Medium Enterprises AND Mobile OR 3G OR 5G OR LTE AND Cloud Computing OR SaaS OR PaaS OR IaaS AND Enterprise Resource Planning OR ERP OR Material Requirement Planning OR MRP OR Manufacturing Resource Planning OR MRP II AND Benefits

  3. 7.

    Small Micro and Medium Enterprises AND Mobile OR 3G OR 5G OR LTE AND Cloud Computing OR SaaS OR PaaS OR IaaS AND Enterprise Resource Planning OR ERP OR Material Requirement Planning OR MRP OR Manufacturing Resource Planning OR MRP II AND Impact

  4. 8.

    SMMEs AND Mobile OR 3G OR 5G OR LTE AND Cloud Computing OR SaaS OR PaaS OR IaaS AND Enterprise Resource Planning OR ERP OR Material Requirement Planning OR MRP OR Manufacturing Resource Planning OR MRP II AND Use

  5. 9.

    SMMEs AND Mobile OR 3G OR 5G OR LTE AND Cloud Computing OR SaaS OR PaaS OR IaaS AND Enterprise Resource Planning OR ERP OR Material Requirement Planning OR MRP OR Manufacturing Resource Planning OR MRP II AND Benefits

  6. 10.

    SMMEs AND Mobile OR 3G OR 5G OR LTE AND Cloud Computing OR SaaS OR PaaS OR IaaS AND Enterprise Resource Planning OR ERP OR Material Requirement Planning OR MRP OR Manufacturing Resource Planning OR MRP II AND Impact

  7. 11.

    Small Business AND Mobile OR 3G OR 5G OR LTE AND Cloud Computing OR SaaS OR PaaS OR IaaS AND Enterprise Resource Planning OR ERP OR Material Requirement Planning OR MRP OR Manufacturing Resource Planning OR MRP II AND Use

  8. 12.

    Small Business AND Mobile OR 3G OR 5G OR LTE AND Cloud Computing OR SaaS OR PaaS OR IaaS AND Enterprise Resource Planning OR ERP OR Material Requirement Planning OR MRP OR Manufacturing Resource Planning OR MRP II AND Benefits

  9. 13.

    Small Business AND Mobile OR 3G OR 5G OR LTE AND Cloud Computing OR SaaS OR PaaS OR IaaS AND Enterprise Resource Planning OR ERP OR Material Requirement Planning OR MRP OR Manufacturing Resource Planning OR MRP II AND Impact

  10. 14.

    Small and Medium Enterprises AND Mobile OR 3G OR 5G OR LTE AND Cloud Computing OR SaaS OR PaaS OR IaaS AND Enterprise Resource Planning OR ERP OR Material Requirement Planning OR MRP OR Manufacturing Resource Planning OR MRP II AND Use

  11. 15.

    Small and Medium Enterprises AND Mobile OR 3G OR 5G OR LTE AND Cloud Computing OR SaaS OR PaaS OR IaaS AND Enterprise Resource Planning OR ERP OR Material Requirement Planning OR MRP OR Manufacturing Resource Planning OR MRP II AND Benefits

  12. 16.

    Small and Medium Enterprises AND Mobile OR 3G OR 5G OR LTE AND Cloud Computing OR SaaS OR PaaS OR IaaS AND Enterprise Resource Planning OR ERP OR Material Requirement Planning OR MRP OR Manufacturing Resource Planning OR MRP II AND Impact

  13. 17.

    SMEs AND Mobile OR 3G OR 5G OR LTE AND Cloud Computing OR SaaS OR PaaS OR IaaS AND Enterprise Resource Planning OR ERP OR Material Requirement Planning OR MRP OR Manufacturing Resource Planning OR MRP II AND Use

  14. 18.

    SMEs AND Mobile OR 3G OR 5G OR LTE AND Cloud Computing OR SaaS OR PaaS OR IaaS AND Enterprise Resource Planning OR ERP OR Material Requirement Planning OR MRP OR Manufacturing Resource Planning OR MRP II AND Benefits

  15. 19.

    SMEs AND Mobile OR 3G OR 5G OR LTE AND Cloud Computing OR SaaS OR PaaS OR IaaS AND Enterprise Resource Planning OR ERP OR Material Requirement Planning OR MRP OR Manufacturing Resource Planning OR MRP II AND Impact

  16. 20.

    Small and Medium Businesses AND Mobile OR 3G OR 5G OR LTE AND Cloud Computing OR SaaS OR PaaS OR IaaS AND Enterprise Resource Planning OR ERP OR Material Requirement Planning OR MRP OR Manufacturing Resource Planning OR MRP II AND Use

  17. 21.

    Small and Medium Businesses AND Mobile OR 3G OR 5G OR LTE AND Cloud Computing OR SaaS OR PaaS OR IaaS AND Enterprise Resource Planning OR ERP OR Material Requirement Planning OR MRP OR Manufacturing Resource Planning OR MRP II AND Benefits

  18. 22.

    Small and Medium Businesses AND Mobile OR 3G OR 5G OR LTE AND Cloud Computing OR SaaS OR PaaS OR IaaS AND Enterprise Resource Planning OR ERP OR Material Requirement Planning OR MRP OR Manufacturing Resource Planning OR MRP II AND Impact

  19. 23.

    SMBs AND Mobile OR 3G OR 5G OR LTE AND Cloud Computing OR SaaS OR PaaS OR IaaS AND Enterprise Resource Planning OR ERP OR Material Requirement Planning OR MRP OR Manufacturing Resource Planning OR MRP II AND Use

  20. 24.

    SMBs AND Mobile OR 3G OR 5G OR LTE AND Cloud Computing OR SaaS OR PaaS OR IaaS AND Enterprise Resource Planning OR ERP OR Material Requirement Planning OR MRP OR Manufacturing Resource Planning OR MRP II AND Benefits

  21. 25.

    SMBs AND Mobile OR 3G OR 5G OR LTE AND Cloud Computing OR SaaS OR PaaS OR IaaS AND Enterprise Resource Planning OR ERP OR Material Requirement Planning OR MRP OR Manufacturing Resource Planning OR MRP II AND Impact

Authors

Context

Focus

Method

Sector

Dimensions

Origin/continents

1

[19]

1B

   

2B

  

3B

 

3D

 

3F

      

4G

     

6C

  

2

[63]

 

1C

  

2B

   

3C

         

4G

     

6C

  

3

[16]

1B

   

2B

   

3C

         

4G

 

5B

   

6C

  

4

[64]

1B

   

2B

   

3C

         

4G

 

5B

    

6D

 

5

[65]

  

1D

 

2B

  

3B

   

3F

      

4G

5A

    

6C

  

6

[21]

 

1C

   

2C

3A

      

4B

  

4E

4F

       

6D

 

7

[57]

 

1C

   

2C

3A

           

4G

      

6D

 

8

[54]

  

1D

 

2B

  

3B

   

3F

      

4G

 

5B

  

6B

   

9

[25]

  

1D

 

2B

 

3A

   

3E

    

4D

      

6A

    

10

[51]

1B

   

2B

   

3C

         

4G

5A

5B

5C

  

6C

  

11

[59]

  

1D

2A

    

3C

   

3G

     

4G

5A

5B

  

6B

   

12

[23]

  

1D

 

2B

  

3B

     

4B

          

6C

  

13

[49]

1B

   

2B

   

3C

         

4G

 

5B

    

6D

 

14

[58]

 

1C

 

2A

  

3A

   

3E

       

4G

5A

 

5C

6A

    

15

[50]

1B

   

2B

 

3A

3B

3C

         

4G

  

5C

  

6C

  

16

[52]

  

1D

 

2B

       

3G

     

4G

 

5B

   

6C

  

17

[66]

  

1D

 

2B

 

3A

   

3E

   

4C

4D

    

5B

5C

  

6C

  

18

[17]

1B

   

2B

   

3C

         

4G

 

5B

   

6C

  

19

[67]

  

1D

 

2B

   

3C

         

4G

    

6B

   

20

[68]

 

1C

  

2B

 

3A

       

4C

   

4G

     

6C

  

21

[63]

 

1C

  

2B

   

3C

         

4G

 

5B

   

6C

  

22

[69]

  

1D

 

2B

       

3G

4B

          

6C

  

23

[70]

1B

   

2B

      

3F

  

4C

     

5B

   

6C

  

24

[56]

  

1D

 

2B

 

3A

3B

 

3D

    

4C

   

4G

       

6E

25

[61]

 

1C

 

2A

        

3G

     

4G

 

5B

5C

  

6C

  

26

[55]

 

1C

  

2B

   

3C

         

4G

 

5B

5C

  

6C

  

27

[71]

 

1C

  

2B

   

3C

      

4D

    

5B

   

6C

  

28

[15]

 

1C

  

2B

       

3G

  

4D

    

5B

5C

  

6C

  

29

[72]

1B

    

2C

 

3B

          

4G

 

5B

5C

  

6C

  

30

[20]

 

1C

  

2B

   

3C

         

4G

 

5B

   

6C

  

31

[73]

 

1C

  

2B

   

3C

         

4G

 

5B

5C

  

6C

  

32

[22]

1B

   

2B

   

3C

         

4G

 

5B

   

6C

  

33

[60]

 

1C

  

2B

  

3B

          

4G

 

5B

5C

  

6C

  

34

[74]

1B

   

2B

  

3B

      

4C

     

5B

5C

  

6C

  

35

[75]

 

1C

  

2B

   

3C

         

4G

 

5B

5C

6A

    

1.2 A.2. Results of the Codification of the Articles

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Gumbi, N., Gumbi, L., Twinomurinzi, H. (2023). Mobile Cloud Based Enterprise Resource Planning Systems for Small Medium and Micro Enterprises: A Systematic Literature Review. In: Ndayizigamiye, P., Twinomurinzi, H., Kalema, B., Bwalya, K., Bembe, M. (eds) Digital-for-Development: Enabling Transformation, Inclusion and Sustainability Through ICTs. IDIA 2022. Communications in Computer and Information Science, vol 1774. Springer, Cham. https://doi.org/10.1007/978-3-031-28472-4_4

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