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Business Process Automation in SMEs

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Information Systems (EMCIS 2022)

Part of the book series: Lecture Notes in Business Information Processing ((LNBIP,volume 464))

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Abstract

Business Process Automation has been gaining increasing importance in the management of companies and organizations since it reduces the time needed to carry out routine tasks, freeing employees for other more creative and exciting things. The use of process automation seems to be a growing trend in the business’s operational restructuring, combined with digital transformation. It can be applied in the most varied business areas. Organizations from any sector of activity can also adopt it. Given these benefits, the granted success in transforming business processes would be expected. However, 30 to 50% of automation initiatives with Robotic Process Automation technology fail. In this work, a set of guidelines will be proposed that will constitute, after validation, a framework capable of guiding organizations, with a focus on SMEs, in the procedure of automating their processes, thus obtaining the maximum return of this transformation.

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Author information

Authors and Affiliations

  1. UTAD, Vila Real, Portugal

    Sílvia Moreira

  2. INESC TEC, Lisbon, Portugal

    Henrique S. Mamede

  3. Universidade Aberta, Lisbon, Portugal

    Henrique S. Mamede & Arnaldo Santos

Authors
  1. Sílvia Moreira
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  2. Henrique S. Mamede
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  3. Arnaldo Santos
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Corresponding author

Correspondence to Sílvia Moreira .

Editor information

Editors and Affiliations

  1. British University in Dubai, Dubai, United Arab Emirates

    Maria Papadaki

  2. University of Coimbra, Coimbra, Portugal

    Paulo Rupino da Cunha

  3. University of Nicosia, Nicosia, Cyprus

    Marinos Themistocleous

  4. University of Nicosia, Nicosia, Cyprus

    Klitos Christodoulou

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Moreira, S., Mamede, H.S., Santos, A. (2023). Business Process Automation in SMEs. In: Papadaki, M., Rupino da Cunha, P., Themistocleous, M., Christodoulou, K. (eds) Information Systems. EMCIS 2022. Lecture Notes in Business Information Processing, vol 464. Springer, Cham. https://doi.org/10.1007/978-3-031-30694-5_31

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  • DOI: https://doi.org/10.1007/978-3-031-30694-5_31

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  • Publisher Name: Springer, Cham

  • Print ISBN: 978-3-031-30693-8

  • Online ISBN: 978-3-031-30694-5

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