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An Integrated Approach Using Robotic Process Automation and Artificial Intelligence as Disruptive Technology for Digital Transformation

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Information Systems (EMCIS 2022)

Part of the book series: Lecture Notes in Business Information Processing ((LNBIP,volume 464))

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Abstract

Digital transformation is a phenomenon arising from social, behavioral and habitual changes due to global economic and technological development. Its main characteristic is adopting disruptive digital technologies by organizations to transform their capabilities, structures, processes and business model components. One of the disruptive digital technologies used in organizations’ digital transformation process is Robotic Process Automation. However, the use of Robotic Process Automation is limited by several constraints that affect its reliability and increase the cost. Artificial Intelligence techniques can improve some of these constraints. The use of Robotic Process Automation combined with Artificial Intelligence capabilities is called Hyperautomation. However, there is a lack of solutions that successfully integrate both technologies in the context of digital transformation. This work proposes an integrated approach using Robotic Process Automation and Artificial Intelligence as disruptive Hyperautomation technology for digital transformation.

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Author information

Authors and Affiliations

  1. University of Trás-os-Montes e Alto Douro, Quinta de Prados, 5000-801, Vila Real, Portugal

    Anderson Araújo & Vítor Filipe

  2. INESC TEC, Universidade Aberta, R. da Escola Politécnica nº 147, 1269-001, Lisbon, Portugal

    Henrique S. Mamede & Vitor Santos

  3. INESC TEC – INESC Tecnologia e Ciência, 4200-465, Porto, Portugal

    Vítor Filipe

Authors
  1. Anderson Araújo
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  2. Henrique S. Mamede
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  3. Vítor Filipe
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  4. Vitor Santos
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Corresponding author

Correspondence to Anderson Araújo .

Editor information

Editors and Affiliations

  1. British University in Dubai, Dubai, United Arab Emirates

    Maria Papadaki

  2. University of Coimbra, Coimbra, Portugal

    Paulo Rupino da Cunha

  3. University of Nicosia, Nicosia, Cyprus

    Marinos Themistocleous

  4. University of Nicosia, Nicosia, Cyprus

    Klitos Christodoulou

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Araújo, A., Mamede, H.S., Filipe, V., Santos, V. (2023). An Integrated Approach Using Robotic Process Automation and Artificial Intelligence as Disruptive Technology for Digital Transformation. In: Papadaki, M., Rupino da Cunha, P., Themistocleous, M., Christodoulou, K. (eds) Information Systems. EMCIS 2022. Lecture Notes in Business Information Processing, vol 464. Springer, Cham. https://doi.org/10.1007/978-3-031-30694-5_32

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  • DOI: https://doi.org/10.1007/978-3-031-30694-5_32

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  • Publisher Name: Springer, Cham

  • Print ISBN: 978-3-031-30693-8

  • Online ISBN: 978-3-031-30694-5

  • eBook Packages: Computer ScienceComputer Science (R0)

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