Abstract
PURPOSE: This paper reports the challenges encountered and successfully overcome in designing and implementing a knowledge management (KM) system in a third sector organisation. In particular, it highlights the academic contribution to the implementation of Electronic Content Management (ECM) systems and exposes the gap between academic theory and practice.
DESIGN/METHODOLOGY: The research adopts a case study and mixed methods approach following an exploratory sequential design in a third sector national sports organisation.
FINDINGS: The findings highlight that a holistic academic approach is required for successful system implementation. The result is a co-created framework from both academics and practitioners that will facilitate the successful implementation of an ECM system in a third sector organisation.
RESEARCH LIMITATIONS: The research was carried out in a single case study organisation and therefore caution should be taken in generalising the conclusions across multiple different contexts.
PRACTICAL IMPLICATIONS: The outcome of the research offers a practical tool (the EKESNA system) and framework that will be of potential assistance in successful implementation of an ECM system.
ORGINALITY/VALUE: The research builds upon academic theory that is applied to the design and implementation of KM systems. It extends current academic thinking through exploration of the approach taken to develop a more holistic implementation framework for ECM; detailing the relevance of social network analysis for stakeholder analysis, combined with the use of expertise profiling to aid the development of a corporate taxonomy for information structuring.
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Acknowledgements
This work was supported by the Amateur Swimming Association (ASA) by means of funding, and through access for exploration as the case study organisation.
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Onojeharho, E., Jackson, T., Jackson, L., Cotet, C. (2023). Knowledge Gaps Implementing Electronic Content Management in the Third Sector. In: Uden, L., Ting, IH. (eds) Knowledge Management in Organisations. KMO 2023. Communications in Computer and Information Science, vol 1825. Springer, Cham. https://doi.org/10.1007/978-3-031-34045-1_3
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