Design Study of Wearable IV Pole: Service Design Perspective

Abstract

The current pandemic has caused a surge in the need for medical services, and this has led to heightened demand for intravenous infusion, a key medical treatment. The traditional intravenous infusion system is plagued by a lack of digitalization, complex processes, redundant tasks, and difficulty for patients to move around. This research examines the infusion process in a general ward, applies service design principles to the design of the IV pole, optimizes the infusion service through questionnaires, interviews, user journey maps, and service blueprints, and develops an IV pole and its accompanying system which can be operated with one hand, automating the intravenous infusion process and making it more accurate and efficient, thus minimizing errors. The implementation of this system boosts the precision and speed of infusion data management, cuts down on infusion errors and medical incidents, and elevates the quality of infusion services, thus granting patients better service and guaranteeing the security of infusion.