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Enhancing Operator Engagement in Safety Critical Control Rooms-Validating Influential Factors and Improving Interview-based Data Collection

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HCI in Mobility, Transport, and Automotive Systems (HCII 2023)

Part of the book series: Lecture Notes in Computer Science ((LNCS,volume 14048))

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Abstract

Insufficient operator engagement poses danger to public safety. Identifying and validating the factors that influence Control Room Operator (CRO) engagement and choosing suitable research methods for collecting interview data is a crucial element of informing user experience design (UXD) interventions for enhancing engagement. However, this knowledge has been largely neglected. With the goal of filling this gap, a total of 18 CROs in two motorway control rooms were recruited. They were asked to participate in a two-stage interview to capture the influential factors of operator engagement. The findings corroborate that the factors influencing engagement in non-safety-critical domains still apply in the more safety critical control room context. This helps build a solid theoretical foundation for designing UXD interventions for enhancing operator engagement. In addition, this paper describes some inherent obstacles in using interview-based techniques for collecting the operator working experience -- especially engagement --, and makes suggestions for alleviating these obstacles.

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Authors and Affiliations

  1. School of Design and Creative Arts, Loughborough University, Loughborough, LE11 3TU, UK

    Linyi Jin, Val Mitchell & Andrew May

  2. School of Art and Design, Xihua University, Chengdu, 610039, China

    Ning Lu

Authors
  1. Linyi Jin
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  2. Val Mitchell
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  3. Andrew May
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  4. Ning Lu
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Corresponding author

Correspondence to Linyi Jin .

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Editors and Affiliations

  1. Technische Universität Ilmenau, Ilmenau, Germany

    Heidi Krömker

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Jin, L., Mitchell, V., May, A., Lu, N. (2023). Enhancing Operator Engagement in Safety Critical Control Rooms-Validating Influential Factors and Improving Interview-based Data Collection. In: Krömker, H. (eds) HCI in Mobility, Transport, and Automotive Systems. HCII 2023. Lecture Notes in Computer Science, vol 14048. Springer, Cham. https://doi.org/10.1007/978-3-031-35678-0_18

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  • DOI: https://doi.org/10.1007/978-3-031-35678-0_18

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  • Publisher Name: Springer, Cham

  • Print ISBN: 978-3-031-35677-3

  • Online ISBN: 978-3-031-35678-0

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