Abstract
The well-being of care recipients is an important issue in health care domains, while demand for higher work efficiency through data and information technologies is increasing. Data and technology utilization without a focus on individuals may lead to disregard for human dignity. This paper introduces a design principle for person-centered care services that prioritizes individual well-being on the basis of patient life backgrounds. We extracted problematic care behaviors with 6 typical categories, employed the person-centered care principle to design a co-creation workshop, and qualitatively evaluated the effectiveness of the workshop with care workers. A qualitative analysis using the Grounded Theory Approach revealed the effectiveness of visualization and shared viewpoints in the workshop design; however, we found that the design should be improved so that participants could deeply empathize with the recipients. We also extracted the 66 attitudes and behaviors expected of care workers and analyzed the requirements for their work environments. We discuss two important requirements in designing workshops. The first is care recipient centered design to provide each recipient with person-centered care service. The second is service-provider centered design to provide care workers with experience in empathizing with care recipients so that they could deeply understand them and effectively provide the created care service.
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We would like to thank the employees of the nursing facility “Living Aeru” for participating in the workshop and answering the questionnaire.
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Ihara, M. et al. (2023). Facilitating Empathy for Care Recipients. In: Marcus, A., Rosenzweig, E., Soares, M.M. (eds) Design, User Experience, and Usability. HCII 2023. Lecture Notes in Computer Science, vol 14034. Springer, Cham. https://doi.org/10.1007/978-3-031-35705-3_26
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DOI: https://doi.org/10.1007/978-3-031-35705-3_26
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