Experience Design to Alleviate Social Anxiety in the Playground Under Smart Campus

Abstract

This study is based on the background of smart campus, and mainly discusses the experience needs of college students in social activities around the playground. According to the existing research findings, 87.8% of college students in China have different levels of social anxiety. The cognitive behavior model of social anxiety considers that the primary internal factor of social anxiety can be summarized as the fear of individuals' negative evaluation of others. Due to the fear of negative evaluation of others, college students tend to pay too much attention to their own image in social interaction and are afraid to express their feelings in social interaction, so it is difficult to obtain positive emotions in social interaction and generate social anxiety. Social anxiety will seriously affect college students' studies, interpersonal relationships, individual well-being and even increase their suicidal ideation. The main users of this study are college students who have strong social needs but have social phobia. By exploring the needs of college students in social activities on the playground, we can alleviate their social anxiety. The research follows the people-oriented design concept, and adopts the double-drill model theory and scene research method, excavates the deep needs of users through in-depth interviews with users, field observation of user behavior, analysis of user playground social experience, and analyzes user portraits through tools such as affinity map, empathy map, and user journey map, so as to determine user needs. Finally combine the Internet with the development of smart cities GPS positioning and other technologies to design an application that can improve college students’ campus playground social interaction, and alleviate college students’ social anxiety.