Abstract
Focus on the development mode of museum public space service, exploring a sustainable service experience system and design strategy. This paper traces the origin and development of the theory of experience preference, and analyzes its concept, elements and application. Based on the summary of experience preference, audience needs and the status quo of museum public space, service design thinking is introduced to rebuild the internal correlation among the three. A “Scenes, Interaction, Community and Values (SICV)” service experience design framework of museum public space is established. This framework can build an open and social cultural service platform for the public space of museums. It is conducive to improving the audience’s stereotype and evaluation of the museum’s public space, promoting the “museum into the audience’s life”, and providing new ideas for the transformation and development of museums.
This is a preview of subscription content, log in via an institution to check access.
Access this chapter
Tax calculation will be finalised at checkout
Purchases are for personal use only
References
Lili, Y., Xiangyang, X.: A study of empowerment strategies driven by experience design: an example of Oodi library design. Zhuangshi 6, 116–120 (2020)
Zidong, H.: Research on the Design Strategy of Contemporary Museum Public Space Based on the Analysis of Audience Behavior Pattern. Shenzhen University, Shenzhen (2020)
Degeng, L.: Mobile Museum. Culture and Art Publishing House, Beijing (2022)
Lu, D.: Planning and design of museum public space in the context of digitalization. Intell. Build. Smart City 10, 24–26 (2019)
Siyi, W.: The development and practice of museum audience research: a case study of the audience survey of Wuxing Fu in Huzhou Museum. Sci. Popularization Res. 12(01), 48–58 (2017)
Li, L., Xinyi, Y.: Research on the design strategy of museum public space that catalyzes daily activities. Contemp. Archit. 09, 51–53 (2020)
Junjie, X.: Research on the Design of Contemporary Museum Traffic Space Polysemy. Harbin Institute of Technology, Harbin (2015)
Leiting, P., Wanna, L.: Research on optimizing museum visitor experience services in China based on IPOP theory. Chin. Mus. 03, 68–74 (2020)
Xiaoyu, W., Longyuan, X.: Pan-Museum phenomenon: a new presentation of the social value of museums. In: China Museum Association Professional Committee of Museology. Proceedings of the 2016 Symposium on Social Value of Museums of the Professional Committee of Museology of China Museum Association (2016)
Zahava, D., Kai, Y., Siyi, W.: Stranger, guest or patron: visitor experience in museums. Sci. Educ. Mus. 3(01), 59–66 (2017)
Cuiting, K., Husheng, P., Lie, Z.: Research on somatic interaction design of museums from the perspective of embodied cognition. Zhuangshi 03, 90–93 (2020)
Yuchuan, X.: Research on New Retail Service Design Strategy Based on Scene Theory. Jiangnan University, Wuxi (2020)
Xiangyang, X.: Interaction design: from physical logic to behavioral logic. Zhuangshi 01, 58–62 (2015)
Pine, B.J., Gilmore, J.H.: The Experience Economy. Machinery Industry Press, Beijing (2016)
Jixiang, S.: Re-discussing the museum public. Chin. Mus. 03, 12–19 (2018)
Boya, L.: Pluralism and tolerance: a review of the relationship between museums and communities and communities in the context of harmony and sameness. Chin. Mus. 02, 22–26 (2020)
Jun, L., Fengling, L.: Research on the design of Internet+ museum public services based on role cognition: taking the Palace Museum as an example. Zhuangshi 11, 118–119 (2017)
Xiong, D., Qiaoling, Y., Hepeng, J.: Research on retail service design of winter Olympic cultural and creative products under BPC scenario architecture. Packag. Eng. 43(06), 322–328 (2022)
Xiangyang, X.: The butterfly effect of design: When lifestyles become design objects. Packag. Eng. 41(06), 57–66 (2020)
Acknowledgment
This paper is supported by the 13th Five-Year Plan of Guangdong Education Science, which is “Research on the construction of knowledge system and teaching practice of service design under the interdisciplinary background (2020GXJK325)”.
Author information
Authors and Affiliations
Corresponding author
Editor information
Editors and Affiliations
Rights and permissions
Copyright information
© 2023 The Author(s), under exclusive license to Springer Nature Switzerland AG
About this paper
Cite this paper
Chen, H., Ding, X., Ding, L. (2023). Scenes, Interaction, Community and Values: A Service Experience Design Framework for Museum Public Space Based on the Theory of Experience Preference. In: Marcus, A., Rosenzweig, E., Soares, M.M. (eds) Design, User Experience, and Usability. HCII 2023. Lecture Notes in Computer Science, vol 14034. Springer, Cham. https://doi.org/10.1007/978-3-031-35705-3_3
Download citation
DOI: https://doi.org/10.1007/978-3-031-35705-3_3
Published:
Publisher Name: Springer, Cham
Print ISBN: 978-3-031-35704-6
Online ISBN: 978-3-031-35705-3
eBook Packages: Computer ScienceComputer Science (R0)