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Users’ Sophisticated Information Search Behaviour

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Design, Operation and Evaluation of Mobile Communications (HCII 2023)

Part of the book series: Lecture Notes in Computer Science ((LNCS,volume 14052))

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Abstract

Smartphone use has become a part of many people’s everyday life. Over the past years, the number of smartphone users has increased significantly. Understanding how and why users select apps to install is essential for app developers, designers and store owners.

Using a multi-method design, we combined an observational lab study with qualitative and think-aloud protocol to explore the users’ scrolling behaviour when choosing which apps to install.

This work argues, showcases and explains that users’ behaviour is dynamic and constantly changing throughout the app search process. Our findings indicate that users adjust and adapt to accommodate the implications of the acquired knowledge gained from the environment.

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Notes

  1. 1.

    When refer to the average rating on a five-point scale as the rating from here on.

  2. 2.

    We have not yet tested for a statistically significant difference between these times.

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Acknowledgments

The first author gratefully acknowledges a scholarship from Taibah University, Saudi Arabia.

Author information

Authors and Affiliations

  1. Dalhousie University, Halifax, NS, Canada

    Adel Alhejaili & James Blustein

  2. Taibah University, Medina, Saudi Arabia

    Adel Alhejaili

Authors
  1. Adel Alhejaili
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  2. James Blustein
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Corresponding author

Correspondence to Adel Alhejaili .

Editor information

Editors and Affiliations

  1. University of Central Florida, Orlando, FL, USA

    Gavriel Salvendy

  2. University of West Florida, Pensacola, FL, USA

    June Wei

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Alhejaili, A., Blustein, J. (2023). Users’ Sophisticated Information Search Behaviour. In: Salvendy, G., Wei, J. (eds) Design, Operation and Evaluation of Mobile Communications . HCII 2023. Lecture Notes in Computer Science, vol 14052. Springer, Cham. https://doi.org/10.1007/978-3-031-35921-7_1

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  • DOI: https://doi.org/10.1007/978-3-031-35921-7_1

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  • Online ISBN: 978-3-031-35921-7

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