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Towards Well-Being and Inclusion in the Educational System: A Preliminary Methodology for Evaluating Student eXperience Considering Cultural Factors

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Social Computing and Social Media (HCII 2023)

Part of the book series: Lecture Notes in Computer Science ((LNCS,volume 14026))

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Abstract

Student eXperience (SX) is a particular case of Customer eXperience (CX). SX refers to experiences, interactions, and reactions of students of a Higher Education Institution (HEI) when interacting with services, products and systems that are provided to them. Proper SX management increases student satisfaction, which is directly related to the perceived quality of HEIs. Among the most notable attributes that influence SX are the cultural aspects of the student and his/her environment. Considering the importance of proper management of SX and cultural aspects to increase student satisfaction, we propose a preliminary methodology of SX evaluation, which considers cultural aspects of students and their environment. An evaluation methodology allows detecting weaknesses and strengths of a given HEI, generating a diagnosis that takes into account the opinion of its customers. The methodology is organized in a 5-stage process that involves a transversal work with the students and with the psycho-pedagogical and administrative staff of the HEIs. The process is interdisciplinary and flexible, allowing the methodology to be easily adopted by any HEI and adapted to its strategic objectives.

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Acknowledgments

Nicolás Matus is a beneficiary of the PUCV PhD Scholarship 2022, in Chile.

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Authors and Affiliations

  1. Pontificia Universidad Católica de Valparaíso, Av. Brasil 2241, 2340000, Valparaíso, Chile

    Nicolás Matus & Cristian Rusu

  2. Universidad Miguel Hernández de Elche, Avenida de la Universitat s/n, 03202, Elche, Spain

    Federico Botella

Authors
  1. Nicolás Matus
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  2. Cristian Rusu
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  3. Federico Botella
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Corresponding author

Correspondence to Nicolás Matus .

Editor information

Editors and Affiliations

  1. University of Bucharest, Bucharest, Romania

    Adela Coman

  2. University of Tsukuba, Tsukuba, Japan

    Simona Vasilache

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Matus, N., Rusu, C., Botella, F. (2023). Towards Well-Being and Inclusion in the Educational System: A Preliminary Methodology for Evaluating Student eXperience Considering Cultural Factors. In: Coman, A., Vasilache, S. (eds) Social Computing and Social Media. HCII 2023. Lecture Notes in Computer Science, vol 14026. Springer, Cham. https://doi.org/10.1007/978-3-031-35927-9_8

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  • DOI: https://doi.org/10.1007/978-3-031-35927-9_8

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  • Publisher Name: Springer, Cham

  • Print ISBN: 978-3-031-35926-2

  • Online ISBN: 978-3-031-35927-9

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