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SeeCC: An Online Cross-Cultural Communication Aid to Improve Communication and Cooperation Performance

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Cross-Cultural Design (HCII 2023)

Part of the book series: Lecture Notes in Computer Science ((LNCS,volume 14023))

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Abstract

In this research, we designed an online cross-cultural communication aid SeeCC, which can provide individual-level cultural portrait and real-time communication tips. We conducted an experiment to test the effectiveness of SeeCC in promoting cross-cultural skills and performance. Sixty participants from multiple cultural backgrounds were recruited to complete online collaboration tasks. The results showed that (1) SeeCC significantly improved users’ skills in online cross-cultural communication, and (2) the expert-evaluated outcome quality was better with SeeCC than without it, confirming the effectiveness of SeeCC in improving cross-cultural communication and collaboration performance. The results indicated great potential for SeeCC to be used in cross-cultural training and global collaboration support.

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Authors and Affiliations

  1. Department of Industrial Engineering, Tsinghua University, Beijing, China

    Nan Qie, Xinyue Kang & Pei-Luen Patrick Rau

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  1. Nan Qie
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  2. Xinyue Kang
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  3. Pei-Luen Patrick Rau
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Correspondence to Pei-Luen Patrick Rau .

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Editors and Affiliations

  1. Department of Industrial Engineering, Tsinghua University, Beijing, China

    Pei-Luen Patrick Rau

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Qie, N., Kang, X., Rau, PL.P. (2023). SeeCC: An Online Cross-Cultural Communication Aid to Improve Communication and Cooperation Performance. In: Rau, PL.P. (eds) Cross-Cultural Design. HCII 2023. Lecture Notes in Computer Science, vol 14023. Springer, Cham. https://doi.org/10.1007/978-3-031-35939-2_9

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  • DOI: https://doi.org/10.1007/978-3-031-35939-2_9

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  • Publisher Name: Springer, Cham

  • Print ISBN: 978-3-031-35938-5

  • Online ISBN: 978-3-031-35939-2

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