Abstract
This paper focuses on the practical application of a human-centered design (HCD) process to redesign processes for need-based use of technological possibilities, such as intelligent assistance systems. HCD is a resource-intensive approach which requires repeated development and evaluation of design prototypes with active involvement from people. The paper provides insights from a case study on the digitalization of processes within the maintenance of production machines in the food industry, intending to develop an information platform that supports maintenance workers. Various methods were used during the platform’s development, including personas and user studies. The lessons learned from the practical application of HCD can aid future applications in an industrial work context, including using different user-centered methods, observed effects on workers, and challenges that emerged due to the HCD approach.
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Acknowledgements
The authors would like to thank the University of Bremen for funding the independent postdoc project “Human Factors in Hybrid Cyber-Physical Production Systems” by the University of Bremen’s Central Research Development Fund.
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Stern, H., Quandt, M., Mensing, J., Freitag, M. (2023). Insights from the Practical Application of a Human-Centered Design Process for the Digitalization of Maintenance in Food Industry. In: Stephanidis, C., Antona, M., Ntoa, S., Salvendy, G. (eds) HCI International 2023 Posters. HCII 2023. Communications in Computer and Information Science, vol 1832. Springer, Cham. https://doi.org/10.1007/978-3-031-35989-7_17
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