Abstract
The two aspects most succinctly characterizing current trends in knowledge management are the utilization of social and collaborative technologies as well as a good, intuitive user experience. While large enterprises can afford professional knowledge management solutions, small and medium sized enterprises (SME) often lack both adequate financial resources and necessary skills. To stay competitive in times of volatile markets and rapidly changing technologies, SME need to find suitable ways to cope with the challenges of knowledge management.
This paper presents SPOTLink, an intuitive tool that allows to manage the mainly tacit knowledge of a company in an user-friendly way. It was deliberately designed without a fine-grained role concept to encourage each employee to easily use it, collaboratively edit and share valuable expert knowledge. As a particular focus was set on usability and joy of use the tool was extensively evaluated including e.g. various interactive user tests. The results of this iterative evaluation are summarized at the end of this paper.
This research and development project was funded by the European Social Fund (ESF) and the German Federal Ministry of Education and Research (BMBF) within the program “Future of work” (02L18B000) and implemented by the Project Management Agency Karlsruhe (PTKA). The authors are responsible for the content of this publication.
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Kruse, C., Becks, D. (2023). SPOTLink - An Interactive User-Driven Tool to Document and Share Assembly Knowledge in SME. In: Stephanidis, C., Antona, M., Ntoa, S., Salvendy, G. (eds) HCI International 2023 Posters. HCII 2023. Communications in Computer and Information Science, vol 1834. Springer, Cham. https://doi.org/10.1007/978-3-031-35998-9_14
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DOI: https://doi.org/10.1007/978-3-031-35998-9_14
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