Abstract
The paper explores learning processes of employee’s in public services related to digital transformation. The learnings processes are described based on the employee’s own experiences of their work practices. Learning and knowledge are related in the context of language, community, and culture used in the public services, and takes place through an interaction between the employee’s and use of welfare technology. Learning theory of social constructivism is used to promote the understanding of employee’s own learning outcome. Qualitative research methods are used in providing rich description of these learning processes. The results shows that there is a need to develop a strategy for digital competence to handle digital transformation in public sector, which can contribute to develop the services in the future.
Access this chapter
Tax calculation will be finalised at checkout
Purchases are for personal use only
References
Andersen, S.T.: Bruk av sosiale medier åpner for handlingsrom ved barnevernfaglig arbeid. In: Schönfelder, W., Andersen, S.T., Kane, A.A. (eds.) Handlingsrom i Barnevernet: Muligheter og begrensninger for profesjonsutøveren, pp. 65–83. Fagbokforlaget, Bergen (2018)
Andersen, S.T., Jansen, A.J.: Innovation in ICT-based health care provision. Int. J. Healthc. Inf. Syst. Inf. 6(2), 14–27 (2011). http://dx.doi.org/10.4018/jhisi.2011040102
Creswell, J.W. Poth, C.N.: Qualitative Inquiry and Research Design: Choosing Among Five Approaches, 4th edn. Sage Publications Ltd. (2018) https://doi.org/10.1177/1524839915580941
Diku – Direktoratet for internasjonalisering og kvalitetsutvikling i høyere utdanning: Digital tilstand 2018. Perspektiver på digitalisering for læring i høyere utdanning (Diku rapport 6/2019) (2019). Accessed 31 May 2023
Dysthe, O.: Sosiokulturelle teoriperspektiver på kunnskap og læring. In: Dysthe, O. (ed.). Dialog, samspell og læring. Abstrakt forlag as., Oslo (2001)
Hess, T., Matt, C., Benlian, A., Wiesböck, F.: Options for formulating a digital transformation strategy. MIS Q. Exec. 15(2), 123–139 (2016)
Imsen, G.: Elevens verden, Innføring i pedagogisk psykologi, 4th edn. Universitetsforlaget, Oslo (2005)
Johannessen, A., Christoffersen, L., Tufte, P.A.: Introduksjon til samfunnsvitenskapelig metode, vol. 5. Abstrakt (2016)
Johnsen, A., Torsteinsson, V.W.: Lærebok i familieterapi. Universitetsforlaget, Oslo (2012)
Lock, A., Strong, T.: Sosial konstruksjonisme. Teorier og tradisjoner. Bergen: Fagbokforlaget. (2014)
Matt, C., Thomas, H., Alexander, B.: Digital transformation strategies. Bus. Inf. Syst. Eng. 57(5), 339–343 (2015). https://doi.org/10.1007/s12599-015-0401-5.S2CID30892786
https://www.regjeringen.no/no/dokumenter/meld.-st.-16-20162017/id2536007/. Accessed 31 May 2023
Säljö, R.: Learning, theories of learning, and units of analysis in research. Educ. Psychol. 44(3), 202–208 (2009). https://doi.org/10.1080/00461520903029030
Thagaard, T.: Systematikk og innlevelse: En innføring i kvalitative metoder (5. utg.). Fagbokforlaget (2018)
Kunnskapsdepartementet (2021). https://www.unit.no/aktuelt/ambisiost-utkast-til-nydigitaliseringsstrategi-levert-til-kunnskapsdepartementet. Accessed 31 May 2023
Vial, G.: Understanding digital transformation: a review and a research agenda. J. Strateg. Inf. Syst. 28(2), 118–144 (2019). https://doi.org/10.1016/j.jsis.2019.01.003.S2CID115202292
Vygotsky, L.S.: Mind in Society; The Development of Higher Psychological Processes. Harvard University Press, Cambridge (1978)
Vygotskij, L.S.: Psykologi och dialektik (L.-C. Hydén, Overs.). Norstedt (1980)
Vygotsky, L.S.: Thought and language. In: Kozulin, A. (eds.) Rev. edt. MIT Press. (1986)
Én digital offentlig sektor - regjeringen.no. Accessed 31 May 2023
Author information
Authors and Affiliations
Corresponding author
Editor information
Editors and Affiliations
Rights and permissions
Copyright information
© 2023 The Author(s), under exclusive license to Springer Nature Switzerland AG
About this paper
Cite this paper
Andersen, S.T. (2023). Learning Processes and Digital Transformation. In: Huang, YM., Rocha, T. (eds) Innovative Technologies and Learning. ICITL 2023. Lecture Notes in Computer Science, vol 14099. Springer, Cham. https://doi.org/10.1007/978-3-031-40113-8_21
Download citation
DOI: https://doi.org/10.1007/978-3-031-40113-8_21
Published:
Publisher Name: Springer, Cham
Print ISBN: 978-3-031-40112-1
Online ISBN: 978-3-031-40113-8
eBook Packages: Computer ScienceComputer Science (R0)