Skip to main content

What Are You Gazing At? An Approach to Use Eye-Tracking for Robotic Process Automation

  • Conference paper
  • First Online:
Business Process Management: Blockchain, Robotic Process Automation and Educators Forum (BPM 2023)

Part of the book series: Lecture Notes in Business Information Processing ((LNBIP,volume 491))

Included in the following conference series:

Abstract

User Interface (UI) logs are crucial in capturing and analyzing user behavior, enabling a comprehensive understanding of business processes and eventual process automation with Robotic Process Automation (RPA). However, extracting meaningful insights from UI logs becomes challenging, especially when dealing with complex and information-dense graphical user interfaces. This paper presents a novel approach that leverages eye-tracking technology to address this challenge. The proposed solution incorporates gaze fixation (i.e., where the user pays attention to the user interfaces) into the UI log, which is then used to filter irrelevant information from it. Two gaze-based filtering methods are presented and evaluated using synthetic and real-life screenshots. Preliminary results demonstrate that the method effectively reduces the irrelevant UI elements by an average of 76% while keeping meaningful information on the screen.

This publication is part of the projects PID2019-105455GB-C31 and PID2022-137646OB-C31, funded by MCIN/ AEI/10.13039/501100011033/ and by the “European Union”; the FPU scholarship program, granted by the Spanish Ministry of Education and Vocational Training (FPU20/05984) and its mobility grants (EST23/00732).

This is a preview of subscription content, log in via an institution to check access.

Access this chapter

Chapter
USD 29.95
Price excludes VAT (USA)
  • Available as PDF
  • Read on any device
  • Instant download
  • Own it forever
eBook
USD 89.00
Price excludes VAT (USA)
  • Available as EPUB and PDF
  • Read on any device
  • Instant download
  • Own it forever
Softcover Book
USD 119.99
Price excludes VAT (USA)
  • Compact, lightweight edition
  • Dispatched in 3 to 5 business days
  • Free shipping worldwide - see info

Tax calculation will be finalised at checkout

Purchases are for personal use only

Institutional subscriptions

Notes

  1. 1.

    The set of problems is available at: https://doi.org/10.5281/zenodo.8009445.

  2. 2.

    iMotions Eye Tracking System: https://imotions.com/eye-tracking/#Solution.

References

  1. van der Aalst, W.M.P.: Process mining: data science in action, 2nd edn. Springer, Heidelberg (2016). https://doi.org/10.1007/978-3-662-49851-4

    Book  Google Scholar 

  2. Abb, L., Rehse, J.R.: A reference data model for process-related user interaction logs. In: Di Ciccio, C., Dijkman, R., del Rio Ortega, A., Rinderle-Ma, S. (eds.) Business Process Management. BPM 2022. LNCS, vol. 13420, pp. 57–74. Springer, Cham (2022). https://doi.org/10.1007/978-3-031-16103-2_7

  3. Abbad Andaloussi, A., Slaats, T., Burattin, A., Hildebrandt, T.T., Weber, B.: Evaluating the understandability of hybrid process model representations using eye tracking: first insights. In: Daniel, F., Sheng, Q.Z., Motahari, H. (eds.) BPM 2018. LNBIP, vol. 342, pp. 475–481. Springer, Cham (2019). https://doi.org/10.1007/978-3-030-11641-5_37

    Chapter  Google Scholar 

  4. Brunyé, T.T., Drew, T., Weaver, D.L., Elmore, J.G.: A review of eye tracking for understanding and improving diagnostic interpretation. Cogn. Res. Princ. Implic. 4(1), 1–16 (2019). https://doi.org/10.1186/s41235-019-0159-2

    Article  Google Scholar 

  5. Feit, A.M., Vordemann, L., Park, S., Berube, C., Hilliges, O.: Detecting relevance during decision-making from eye movements for UI adaptation. In: ACM Symposium on Eye Tracking Research and Applications, pp. 1–11 (2020)

    Google Scholar 

  6. Gwizdka, J.: Characterizing relevance with eye-tracking measures. In: Proceedings of the 5th Information Interaction in Context Symposium, pp. 58–67 (2014)

    Google Scholar 

  7. Ioannou, C., Nurdiani, I., Burattin, A., Weber, B.: Mining reading patterns from eye-tracking data: method and demonstration. Softw. Syst. Model. 19, 345–369 (2020)

    Article  Google Scholar 

  8. Jimenez-Ramirez, A., Reijers, H.A., Barba, I., Del Valle, C.: A method to improve the early stages of the robotic process automation lifecycle. In: Giorgini, P., Weber, B. (eds.) CAiSE 2019. LNCS, vol. 11483, pp. 446–461. Springer, Cham (2019). https://doi.org/10.1007/978-3-030-21290-2_28

    Chapter  Google Scholar 

  9. Leno, V., Polyvyanyy, A., Dumas, M., La Rosa, M., Maggi, F.M.: Robotic process mining: vision and challenges. Busin. Inf. Syst. Eng. 63, 301–314 (2021)

    Article  Google Scholar 

  10. Martínez-Rojas, A., Jiménez-Ramírez, A., Enríquez, J.G., Reijers, H.A.: Analyzing variable human actions for robotic process automation. In: Di Ciccio, C., Dijkman, R., del Rio Ortega, A., Rinderle-Ma, S. (eds.) Business Process Management. BPM 2022. LNCS, vol. 13420, pp. 75–90. Springer, Cham (2022). https://doi.org/10.1007/978-3-031-16103-2_8

  11. Martínez-Rojas., A., Jiménez-Ramírez., A., Enríquez., J.G., Lizcano-Casas., D.: Incorporating the user attention in user interface logs. In: Proceedings of the 18th International Conference on Web Information Systems and Technologies - WEBIST, pp. 415–421. INSTICC, SciTePress (2022). https://doi.org/10.5220/0011568000003318

  12. Moran, K., Bernal-Cárdenas, C., Curcio, M., Bonett, R., Poshyvanyk, D.: Machine learning-based prototyping of graphical user interfaces for mobile apps. IEEE Trans. Software Eng. 46(2), 196–221 (2018)

    Article  Google Scholar 

  13. Petrusel, R.: Integrating click-through and eye-tracking logs for decision-making process mining. Inform. Econ. 18(1), 56 (2014)

    MathSciNet  Google Scholar 

  14. Petrusel, R., Mendling, J., Reijers, H.A.: Task-specific visual cues for improving process model understanding. Inf. Softw. Technol. 79, 63–78 (2016)

    Article  Google Scholar 

  15. Petrusel, R., Mendling, J., Reijers, H.A.: How visual cognition influences process model comprehension. Decis. Support Syst. 96, 1–16 (2017)

    Article  Google Scholar 

  16. Reinkemeyer., L.: Process mining in action. principles, use cases and outlook, 1st Edn. Springer, Cham (2020). https://doi.org/10.1007/978-3-030-40172-6

  17. Simko, J., Vrba, J.: Screen recording segmentation to scenes for eye-tracking analysis. Multimedia Tools Appl. 78, 2401–2425 (2019)

    Article  Google Scholar 

  18. Weber, B., Gulden, J., Burattin, A.: Designing visual decision making support with the help of eye-tracking. In: RADAR+ EMISA@ CAiSE, pp. 47–54 (2017)

    Google Scholar 

  19. Winter, M., Neumann, H., Pryss, R., Probst, T., Reichert, M.: Defining gaze patterns for process model literacy-exploring visual routines in process models with diverse mappings. Expert Syst. Appl. 213, 119217 (2023)

    Article  Google Scholar 

  20. Xie, M., Feng, S., Xing, Z., Chen, J., Chen, C.: UIED: a hybrid tool for GUI element detection. In: Proceedings of the 28th ACM Joint Meeting on European Software Engineering Conference and Symposium on the Foundations of Software Engineering, pp. 1655–1659 (2020)

    Google Scholar 

Download references

Author information

Authors and Affiliations

Authors

Corresponding author

Correspondence to A. Martínez-Rojas .

Editor information

Editors and Affiliations

Rights and permissions

Reprints and permissions

Copyright information

© 2023 The Author(s), under exclusive license to Springer Nature Switzerland AG

About this paper

Check for updates. Verify currency and authenticity via CrossMark

Cite this paper

Martínez-Rojas, A., Reijers, H.A., Jiménez-Ramírez, A., Enríquez, J.G. (2023). What Are You Gazing At? An Approach to Use Eye-Tracking for Robotic Process Automation. In: Köpke, J., et al. Business Process Management: Blockchain, Robotic Process Automation and Educators Forum. BPM 2023. Lecture Notes in Business Information Processing, vol 491. Springer, Cham. https://doi.org/10.1007/978-3-031-43433-4_8

Download citation

  • DOI: https://doi.org/10.1007/978-3-031-43433-4_8

  • Published:

  • Publisher Name: Springer, Cham

  • Print ISBN: 978-3-031-43432-7

  • Online ISBN: 978-3-031-43433-4

  • eBook Packages: Computer ScienceComputer Science (R0)

Publish with us

Policies and ethics