Abstract
In European competition law, consumer protection agencies and competition authorities play a crucial role in ensuring fair competition. When a violation is identified by these institutions, they typically obtain a cease-and-desist declaration to ensure compliance with applicable laws. However, the manual verification of compliance is a time-consuming task, which poses a risk of companies continuing to engage in unlawful practices to the detriment of consumers. We propose a technology-enhanced solution to address this issue. Artificial Intelligence emerges as a transformative solution and Large Language Models now provide the potential for automation, replacing the need for manual completion of such tedious compliance checks. In our project KIVEDU, we aim to design an AI-based system that automates the enforcement of consumer rights. In this article, we present an overview of the current state of research, the planned project, the challenges we expect to encounter, and our initial results as well as planned next steps. With this work, our goal is to contribute to the enforcement of European consumer protection law, foster fair competition, and strengthen consumer rights.
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Notes
- 1.
The project website can be accessed under https://kivedu-projekt.de.
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Waidelich, L., Lambert, M., Al-Washash, Z., Kroschwald, S., Schuster, T., Döring, N. (2023). Using Large Language Models for the Enforcement of Consumer Rights in Germany. In: Maślankowski, J., Marcinkowski, B., Rupino da Cunha, P. (eds) Digital Transformation. PLAIS EuroSymposium 2023. Lecture Notes in Business Information Processing, vol 495. Springer, Cham. https://doi.org/10.1007/978-3-031-43590-4_1
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