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Moving Towards Everything-as-a-Service: A Multiple Case Study in Manufacturing

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Advances in Production Management Systems. Production Management Systems for Responsible Manufacturing, Service, and Logistics Futures (APMS 2023)

Part of the book series: IFIP Advances in Information and Communication Technology ((IFIPAICT,volume 690))

Abstract

In the current economic environment, there is a growing trend in exploring the adoption of “as-a-service” business models to cope with competition, customer focus on cash conservation and reduced capital expenditures and exploit opportunities offered by new digital technologies. Also in the manufacturing sector, the “Everything-as-a-Service” paradigm is getting more attention. The adoption of such models, in fact, attracts companies’ interest in the possibility of establishing long-term partnerships with customers, providing solutions on an ongoing basis in exchange for recurring payments. This emerging trend, however, finds limited application in practice as it is poorly understood. To fill this gap, this paper proposes an empirical analysis involving 7 manufacturing companies to investigate the opportunities and challenges of this transformation. Evidence from case studies allows researchers also to identify the main elements that manufacturing companies must consider in order to adopt as-a-service models. In particular, the case analysis shows that the presence of strategic partnerships, particularly for financial risk management, and technology are relevant aspects in order to adopt an as-a-service model in manufacturing.

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Acknowledgement

This research is inspired by the Research Center on Innovation and Service Management in Industrial Firms (ASAP), an inter-university center involving four Italian universities (www.asapsmf.org).

Funder: Project funded under the National Recovery and Resilience Plan (NRRP), Mission 4 Component 2 Investment 1.3 - Call for tender No. 341 of 15/03/2022 of Italian Ministry of University and Research funded by the European Union – NextGenerationEU.

Award Number: PE00000004, Concession Decree No. 1551 of 11/10/2022 adopted by the Italian Ministry of University and Research, CUP ​D73C22001250001, MICS (Made in Italy - Circular and Sustainable).

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Authors and Affiliations

  1. University of Brescia, 25021, Brescia, BS, Italy

    Laura Scalvini, Federico Adrodegari & Nicola Saccani

Authors
  1. Laura Scalvini
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  2. Federico Adrodegari
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  3. Nicola Saccani
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Corresponding author

Correspondence to Laura Scalvini .

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Editors and Affiliations

  1. Norwegian University of Science and Technology, Trondheim, Norway

    Erlend Alfnes

  2. Norwegian University of Science and Technology, Trondheim, Norway

    Anita Romsdal

  3. Norwegian University of Science and Technology, Trondheim, Norway

    Jan Ola Strandhagen

  4. ZF Friedrichshafen AG, Friedrichshafen, Germany

    Gregor von Cieminski

  5. Tecnológico de Monterrey, Mexico City, Mexico

    David Romero

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Scalvini, L., Adrodegari, F., Saccani, N. (2023). Moving Towards Everything-as-a-Service: A Multiple Case Study in Manufacturing. In: Alfnes, E., Romsdal, A., Strandhagen, J.O., von Cieminski, G., Romero, D. (eds) Advances in Production Management Systems. Production Management Systems for Responsible Manufacturing, Service, and Logistics Futures. APMS 2023. IFIP Advances in Information and Communication Technology, vol 690. Springer, Cham. https://doi.org/10.1007/978-3-031-43666-6_14

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  • DOI: https://doi.org/10.1007/978-3-031-43666-6_14

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  • Publisher Name: Springer, Cham

  • Print ISBN: 978-3-031-43665-9

  • Online ISBN: 978-3-031-43666-6

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