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Abstract

The paper discusses the need for a standardized process to phase out after-market services within a product-service system (PSS). The authors suggest that integrating data from different silos and creating a clear vision and change management process for phase-out decisions can help managers understand the impacts of their choices. Using a standard modular, upgradable design with multi-use consumables could also prolong the service life of the installed base and improve sustainability and margin generation. The authors highlight the need for more research to understand the phasing out of after-market services as part of the combined product lifecycle management (PLM) and service lifecycle management (SLM) process. They suggest that interactions between the product and service over the lifecycle must be better understood. New models must include ongoing upgrading/obsolescence and integration of new technologies. Further research is also required on the change management process for phase-out. The article concludes that there is currently no standardized service withdrawal process within a PSS context, and lifecycle management needs to evolve further to cope with complexity and deliver an actionable PLM/SLM model. The authors recommend creating a standard process for phase-out based on the interactions between the PLM and SLM perspectives and collecting decentralized data to make data-driven decisions.

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Dober, P., West, S., Wiesner, S.A., Ebel, M. (2023). Service Lifecycle Management in Complex Product-Service Systems. In: Alfnes, E., Romsdal, A., Strandhagen, J.O., von Cieminski, G., Romero, D. (eds) Advances in Production Management Systems. Production Management Systems for Responsible Manufacturing, Service, and Logistics Futures. APMS 2023. IFIP Advances in Information and Communication Technology, vol 690. Springer, Cham. https://doi.org/10.1007/978-3-031-43666-6_3

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  • DOI: https://doi.org/10.1007/978-3-031-43666-6_3

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