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It’s Not About Technology – Stupid! Lessons from a Start-Up Developing a Digitally-Enabled Product Service System to Grow Plants

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Advances in Production Management Systems. Production Management Systems for Responsible Manufacturing, Service, and Logistics Futures (APMS 2023)

Part of the book series: IFIP Advances in Information and Communication Technology ((IFIPAICT,volume 690))

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Abstract

The paper emphasizes the importance of an iterative approach, flexible planning, and execution for successfully implementing a PSS. It also highlights the role of technology, such as the Internet of Things and sensor technology, in digital servitization. The document further discusses the challenges of quantifying value-in-context in a start-up environment due to the continuous development and iteration of the product or service. The paper suggests that start-ups must identify critical factors influencing value-in-context and focus on gathering feedback and information on these factors. The document also presents a case study that provides insights into successfully implementing a digitally-enabled PSS in a start-up environment. The case study emphasizes the importance of the Lean Start-up methodology, which prioritizes rapid prototyping, customer feedback, and continuous iteration. The document also provides a framework for planning sub-steps in line with the principles of action research, which allows for documenting the process, considerations, and insights in a scientific framework that is easy to understand. The paper suggests that implementing a digitally-enabled PSS can be complex, requiring flexible planning and execution. The case study highlighted the need for an iterative approach, where each phase is revisited and refined based on feedback and insights from previous steps. This iterative approach resulted in greater flexibility and adaptability, improving outcomes.

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Author information

Authors and Affiliations

  1. Lucerne University of Applied Sciences and Arts, 6048, Horw, Switzerland

    Marco Kunz, Shaun West & Oliver Stoll

  2. Cropled AG, Industriestrasse 23, 6055, Alpnach, Switzerland

    Michael Blickenstorfer

Authors
  1. Marco Kunz
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  2. Shaun West
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  3. Oliver Stoll
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  4. Michael Blickenstorfer
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Corresponding author

Correspondence to Shaun West .

Editor information

Editors and Affiliations

  1. Norwegian University of Science and Technology, Trondheim, Norway

    Erlend Alfnes

  2. Norwegian University of Science and Technology, Trondheim, Norway

    Anita Romsdal

  3. Norwegian University of Science and Technology, Trondheim, Norway

    Jan Ola Strandhagen

  4. ZF Friedrichshafen AG, Friedrichshafen, Germany

    Gregor von Cieminski

  5. Tecnológico de Monterrey, Mexico City, Mexico

    David Romero

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Kunz, M., West, S., Stoll, O., Blickenstorfer, M. (2023). It’s Not About Technology – Stupid! Lessons from a Start-Up Developing a Digitally-Enabled Product Service System to Grow Plants. In: Alfnes, E., Romsdal, A., Strandhagen, J.O., von Cieminski, G., Romero, D. (eds) Advances in Production Management Systems. Production Management Systems for Responsible Manufacturing, Service, and Logistics Futures. APMS 2023. IFIP Advances in Information and Communication Technology, vol 690. Springer, Cham. https://doi.org/10.1007/978-3-031-43666-6_5

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  • DOI: https://doi.org/10.1007/978-3-031-43666-6_5

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  • Publisher Name: Springer, Cham

  • Print ISBN: 978-3-031-43665-9

  • Online ISBN: 978-3-031-43666-6

  • eBook Packages: Computer ScienceComputer Science (R0)

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