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Implementation of a Quality Cost Management Model: Case Study from the Textile Industry Sector

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Advances in Production Management Systems. Production Management Systems for Responsible Manufacturing, Service, and Logistics Futures (APMS 2023)

Part of the book series: IFIP Advances in Information and Communication Technology ((IFIPAICT,volume 691))

Abstract

The goal associated with quality costs management, is to reduce them, because they can make up a significant proportion of a company’s overall expenses, but the majority of Portuguese companies from the textile industry sector do not use quality cost management systems. Additionally, there is a scarcity of sectorial case studies on this topic. Thus, a research gap seems to exist demanding more case studies on the application of quality cost models on specific contexts. The main objective of this work is show how to implement the Prevention-Appraisal-Failure (PAF) Model in a dyeing and knitting finishing company. The implementation established an appropriate categorization for each quality cost element, data were collected and analysed. The total quality costs represent 12% of sales turnover, distributed unevenly by four categories: 23% of prevention costs; 26% of appraisal costs, 46% of internal failures costs, and 5% of external failures costs. Top managers considered this value higher than initially anticipated and promoted the deployment of improvement projects. This work can provide guidelines for companies in the same sector to adopt such quantification as a means of justifying new improvement projects and reduce costs.

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Acknowledgements

This work has been supported by FCT – Fundação para a Ciência e Tecnologia within the R&D Units Project Scope: UIDB/00319/2020.

Author information

Authors and Affiliations

  1. Department of Production and Systems, University of Minho, Braga, Portugal

    Bruno Barros

  2. Algoritmi Research Centre/LASI, University of Minho, Braga, Portugal

    Cristina Rodrigues, Sérgio Sousa & Eusébio Nunes

Authors
  1. Bruno Barros
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  2. Cristina Rodrigues
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  3. Sérgio Sousa
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  4. Eusébio Nunes
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Corresponding author

Correspondence to Sérgio Sousa .

Editor information

Editors and Affiliations

  1. Norwegian University of Science and Technology, Trondheim, Norway

    Erlend Alfnes

  2. Norwegian University of Science and Technology, Trondheim, Norway

    Anita Romsdal

  3. Norwegian University of Science and Technology, Trondheim, Norway

    Jan Ola Strandhagen

  4. ZF Friedrichshafen AG, Friedrichshafen, Germany

    Gregor von Cieminski

  5. Tecnológico de Monterrey, Mexico City, Mexico

    David Romero

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Barros, B., Rodrigues, C., Sousa, S., Nunes, E. (2023). Implementation of a Quality Cost Management Model: Case Study from the Textile Industry Sector. In: Alfnes, E., Romsdal, A., Strandhagen, J.O., von Cieminski, G., Romero, D. (eds) Advances in Production Management Systems. Production Management Systems for Responsible Manufacturing, Service, and Logistics Futures. APMS 2023. IFIP Advances in Information and Communication Technology, vol 691. Springer, Cham. https://doi.org/10.1007/978-3-031-43670-3_20

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  • DOI: https://doi.org/10.1007/978-3-031-43670-3_20

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  • Publisher Name: Springer, Cham

  • Print ISBN: 978-3-031-43669-7

  • Online ISBN: 978-3-031-43670-3

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