Skip to main content

Overview of the NLPCC 2023 Shared Task 9: User Feedback Prediction and Response Generation

  • Conference paper
  • First Online:
Natural Language Processing and Chinese Computing (NLPCC 2023)

Part of the book series: Lecture Notes in Computer Science ((LNAI,volume 14304))

  • 503 Accesses

Abstract

This paper presents an overview of user feedback prediction and response generation in the NLPCC 2023 shared task. We focus on how to utilize feedback data of user likes and dislikes to guide conversation response generation. The goal of this task is to predict accurate user preference and improve response quality to increase user likes. Participants need to integrate preference information into their models to generate responses that align with the user needs. In this paper, we summarize the key components of this task, including task description, dataset, evaluation metrics, participant methods, and final results. We also highlight the potential applications of incorporating like and dislike data in conversation generation.

This is a preview of subscription content, log in via an institution to check access.

Access this chapter

Chapter
USD 29.95
Price excludes VAT (USA)
  • Available as PDF
  • Read on any device
  • Instant download
  • Own it forever
eBook
USD 59.99
Price excludes VAT (USA)
  • Available as EPUB and PDF
  • Read on any device
  • Instant download
  • Own it forever
Softcover Book
USD 79.99
Price excludes VAT (USA)
  • Compact, lightweight edition
  • Dispatched in 3 to 5 business days
  • Free shipping worldwide - see info

Tax calculation will be finalised at checkout

Purchases are for personal use only

Institutional subscriptions

References

  1. Roller, S., et al.: Recipes for building an open-domain chatbot. In: Proceedings of the 16th Conference of the European Chapter of the Association for Computational Linguistics: Main Volume, pp. 300–325 (2021)

    Google Scholar 

  2. Kottur, S., Moura, J., Lee, S., Batra, D.: Natural language does not emerge ‘naturally’ in multi-agent dialog. In: Proceedings of the 2017 Conference on Empirical Methods in Natural Language Processing, pp. 2962–2967 (2017)

    Google Scholar 

  3. Zhang, S., Dinan, E., Urbanek, J., Szlam, A., Kiela, D., Weston, J.: Personalizing dialogue agents: I have a dog, do you have pets too? In: Proceedings of the 56th Annual Meeting of the Association for Computational Linguistics (Volume 1: Long Papers), pp. 2204–2213 (2018)

    Google Scholar 

  4. Ashfaq, M., Yun, J., Shubin, Yu., Loureiro, S.M.C.: I, chatbot: modeling the determinants of users’ satisfaction and continuance intention of AI-powered service agents. Telematics Inform. 54, 101473 (2020)

    Article  Google Scholar 

  5. Serban, I.V., et al.: A deep reinforcement learning chatbot. arXiv preprint arXiv:1709.02349 (2017)

  6. Ritter, A., Cherry, C., Dolan, W.B.: Data-driven response generation in social media. In: Proceedings of the Conference on Empirical Methods in Natural Language Processing, pp. 583–593 (2011)

    Google Scholar 

  7. Medsker, L.R., Jain, L.C.: Recurrent neural networks. Des. Appl. 5(64–67), 2 (2001)

    Google Scholar 

  8. Vaswani, A., et al.: Attention is all you need. In: Advances in Neural Information Processing Systems, vol. 30 (2017)

    Google Scholar 

  9. Devlin, J., Chang, M.-W., Lee, K., Toutanova, K.: Bert: pre-training of deep bidirectional transformers for language understanding. In: Proceedings of NAACL-HLT, pp. 4171–4186 (2019)

    Google Scholar 

  10. Sordoni, A., et al.: A neural network approach to context-sensitive generation of conversational responses. In: Proceedings of the 2015 Conference of the North American Chapter of the Association for Computational Linguistics: Human Language Technologies, pp. 196–205 (2015)

    Google Scholar 

  11. Li, J., Monroe, W., Ritter, A., Jurafsky, D., Galley, M., Gao, J.: Deep reinforcement learning for dialogue generation. In: Proceedings of the 2016 Conference on Empirical Methods in Natural Language Processing, pp. 1192–1202 (2016)

    Google Scholar 

  12. Li, X., Chen, Y.-N., Li, L., Gao, J., Celikyilmaz, A.: Investigation of language understanding impact for reinforcement learning based dialogue systems. arXiv preprint arXiv:1703.07055 (2017)

Download references

Author information

Authors and Affiliations

Authors

Corresponding author

Correspondence to Wei Liu .

Editor information

Editors and Affiliations

Rights and permissions

Reprints and permissions

Copyright information

© 2023 The Author(s), under exclusive license to Springer Nature Switzerland AG

About this paper

Check for updates. Verify currency and authenticity via CrossMark

Cite this paper

Teng, H. et al. (2023). Overview of the NLPCC 2023 Shared Task 9: User Feedback Prediction and Response Generation. In: Liu, F., Duan, N., Xu, Q., Hong, Y. (eds) Natural Language Processing and Chinese Computing. NLPCC 2023. Lecture Notes in Computer Science(), vol 14304. Springer, Cham. https://doi.org/10.1007/978-3-031-44699-3_35

Download citation

  • DOI: https://doi.org/10.1007/978-3-031-44699-3_35

  • Published:

  • Publisher Name: Springer, Cham

  • Print ISBN: 978-3-031-44698-6

  • Online ISBN: 978-3-031-44699-3

  • eBook Packages: Computer ScienceComputer Science (R0)

Publish with us

Policies and ethics