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Digital Business Transformation for SMEs: Maturity Model for Systematic Roadmap

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Information Systems and Technologies (WorldCIST 2023)

Part of the book series: Lecture Notes in Networks and Systems ((LNNS,volume 801))

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Abstract

Digital maturity models (DMM) aim to measure the current level of a company’s digitalization, as well as providing a path towards digital maturity. While many DMMs exist, several challenges surround their application for small and medium-sized enterprises (SME) that would ben the process on their own. The aim of this paper is to describe the development and the evaluation of a tool that assist SMEs with their digital transformation, from the maturity assessment to the setup of a systematic digital transformation roadmap. Following a Design Science Research approach, we elucidated the needs of SME managers regarding digital maturity through interviews (n=10). Then, we developed and evaluated a DMM integrated within an online tool through focus groups (n=3). We finally evaluated our tool in the context of six SME digital transformation initiatives. Our findings highlight that SME managers need prescriptions about digital maturity rather than a sole description of their organization’ maturity stage. Evaluations show good results in terms of utility and validity. Moreover, a need for a more complete and specialized recommendation service was highlighted which pave the way for future research.

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Notes

  1. 1.

    https://digitalarchub.ch/.

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Authors and Affiliations

  1. HEG Arc, HES-SO, University of Applied Sciences Western Switzerland, Neuchâtel, Switzerland

    Maximiliano Jeanneret Medina, Alessio De Santo, Philippe Oswald & Maria Sokhn

Authors
  1. Maximiliano Jeanneret Medina
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  2. Alessio De Santo
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  3. Philippe Oswald
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  4. Maria Sokhn
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Corresponding author

Correspondence to Maria Sokhn .

Editor information

Editors and Affiliations

  1. ISEG, Universidade de Lisboa, Lisbon, Cávado, Portugal

    Alvaro Rocha

  2. College of Engineering, The Ohio State University, Columbus, OH, USA

    Hojjat Adeli

  3. Institute of Data Science and Digital Technologies, Vilnius University, Vilnius, Lithuania

    Gintautas Dzemyda

  4. DCT, Universidade Portucalense, Porto, Portugal

    Fernando Moreira

  5. TeCIP Institute, Scuola Superiore Sant’Anna, Pisa, Italy

    Valentina Colla

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Jeanneret Medina, M., De Santo, A., Oswald, P., Sokhn, M. (2024). Digital Business Transformation for SMEs: Maturity Model for Systematic Roadmap. In: Rocha, A., Adeli, H., Dzemyda, G., Moreira, F., Colla, V. (eds) Information Systems and Technologies. WorldCIST 2023. Lecture Notes in Networks and Systems, vol 801. Springer, Cham. https://doi.org/10.1007/978-3-031-45648-0_23

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