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Assessing Poor Adoption of the eID in Germany

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Information Systems and Technologies (WorldCIST 2023)

Part of the book series: Lecture Notes in Networks and Systems ((LNNS,volume 801))

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Abstract

Personal e-services guarded by eID remain foreign to public organizations and citizens in many countries. In this context, Germany is an interesting case to study. While much of the e-government adoption research focuses on developing countries, Germany is a technologically advanced and wealthy country, close to the Nordic countries with widely accepted eIDs for private and public e-services. Still, Germany experiences rather poor adoption of its eID. Because most public services in Germany are provided through municipalities, we asked the municipalities why they rarely provide e-services with an option for citizens to identify themselves with the eID. The result is ten reasons of poor adoption of e-services and the eID, and a background story.

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Author information

Authors and Affiliations

  1. German Federal Foreign Office, Berlin, Germany

    Philipp Liesbrock

  2. Department of Computer and Systems Sciences, Stockholm University, Stockholm, Sweden

    Eriks Sneiders

Authors
  1. Philipp Liesbrock
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  2. Eriks Sneiders
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Corresponding author

Correspondence to Eriks Sneiders .

Editor information

Editors and Affiliations

  1. ISEG, Universidade de Lisboa, Lisbon, Cávado, Portugal

    Alvaro Rocha

  2. College of Engineering, The Ohio State University, Columbus, OH, USA

    Hojjat Adeli

  3. Institute of Data Science and Digital Technologies, Vilnius University, Vilnius, Lithuania

    Gintautas Dzemyda

  4. DCT, Universidade Portucalense, Porto, Portugal

    Fernando Moreira

  5. TeCIP Institute, Scuola Superiore Sant’Anna, Pisa, Italy

    Valentina Colla

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Liesbrock, P., Sneiders, E. (2024). Assessing Poor Adoption of the eID in Germany. In: Rocha, A., Adeli, H., Dzemyda, G., Moreira, F., Colla, V. (eds) Information Systems and Technologies. WorldCIST 2023. Lecture Notes in Networks and Systems, vol 801. Springer, Cham. https://doi.org/10.1007/978-3-031-45648-0_29

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