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Acceptability and Inclusivity of CCAM: What Strategies and Methods Should be Used to Engage Stakeholders?

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HCI International 2023 – Late Breaking Papers (HCII 2023)

Part of the book series: Lecture Notes in Computer Science ((LNCS,volume 14057))

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Abstract

In all social studies and research, the involvement of users and citizens is fundamental in order to build products and carry out research that truly considers the user at the centre of construction and definition of the research process.

But what are the different strategies used to keep users involved throughout the entire research? And what are the best engagement strategies for their involvement? Obviously, there is not a single answer to this question, but the engagement strategies depend on the characteristics of the users to be reached and the objectives to be achieved.

In this article, a literature review on this topic will be presented and the main engagement strategies that are used for user engagement will be described and analysed. This investigation of the literature will constitute the basis of the research methodologies that will be followed within the SINFONICA project, a EU-funded project that foresees co-creation and co-design processes using effective engagement methodologies that foster the exchange of visions and knowledge involving citizens and relevant stakeholders.

This study is part of the SINFONICA project that has received funding from the European Union under the Horizon Europe Research and Innovation Program (Grant Agreement n° 101064988).

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Notes

  1. 1.

    From Pucihar et al. (2019): «BTC City is one of the largest business, leisure and shopping centers of Europe. With 21 million yearly visitors, 38,000 cars per day, spread over 475,000 m2, with 450 shops and services, and 3000 businesses, BTC City provides a physical and virtual environment for AV Living Lab. It provides the physical and technical infrastructure and ecosystems to experiment, develop proof of concepts, demonstrations and pilot operations of innovative new products, applications, services and business models»

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Authors and Affiliations

  1. RE:Lab, Reggio Emilia, 42122, RE, Italy

    Silvia Chiesa, Dario Irrera & Stefania Aguzzi

Authors
  1. Silvia Chiesa
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  2. Dario Irrera
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  3. Stefania Aguzzi
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Correspondence to Silvia Chiesa .

Editor information

Editors and Affiliations

  1. Purdue University, West Lafayette, IN, USA

    Vincent G. Duffy

  2. Technische Universitat Ilmenau, Ilmenau, Germany

    Heidi Krömker

  3. Smart Future Initiative, Frankfurt am Main, Germany

    Norbert A. Streitz

  4. Kyushu University, Fukuoka, Japan

    Shin'ichi Konomi

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Chiesa, S., Irrera, D., Aguzzi, S. (2023). Acceptability and Inclusivity of CCAM: What Strategies and Methods Should be Used to Engage Stakeholders?. In: Duffy, V.G., Krömker, H., A. Streitz, N., Konomi, S. (eds) HCI International 2023 – Late Breaking Papers. HCII 2023. Lecture Notes in Computer Science, vol 14057. Springer, Cham. https://doi.org/10.1007/978-3-031-48047-8_17

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  • DOI: https://doi.org/10.1007/978-3-031-48047-8_17

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