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Simplifying the Development of Conversational Speech Interfaces by Non-Expert End-Users Through Dialogue Templates

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Computer-Human Interaction Research and Applications (CHIRA 2023)

Part of the book series: Communications in Computer and Information Science ((CCIS,volume 1996))

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Abstract

Conversational speech interface development, maintenance and evolution is challenging for non-experts as it requires linguistic knowledge and proficiency in chatbot design and implementation. To address this issue, this work proposes the use of Dialogue Templates, compact conversational interfaces intended to cater specific interaction capabilities which can be easily adapted to a particular use case by non-expert end-users, just with knowledge of the application domain. Our implementation of Dialogue Templates is presented and detailed for three relevant conversational spoken interaction use cases in the industrial environment: navigating maintenance management systems, recording manufacturing plant activity data and registering warehouse inventory. In addition, a comparative analysis is also conducted to assess the effort required to develop sample conversational assistants in such scenarios using our conventional development platform versus Dialogue Templates. Results show that Dialogue Templates significantly simplify the development of conversational speech interfaces, without demanding linguistic expertise.

M. Aguirre and A. Méndez—These authors contributed equally to this work.

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Notes

  1. 1.

    https://www.youtube.com/watch?v=7DG1xXd795I.

  2. 2.

    https://www.youtube.com/watch?v=7ZJ-67NCA1E.

  3. 3.

    https://vicomtech.box.com/v/micoletusecase.

  4. 4.

    https://www.vicomtech.org/upload/download/librerias/sdk_adilib_QLX05.pdf.

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Acknowledgments

This project has received funding from the Department of Economic Development and Infrastructure of the Basque Government under grant number ZL-2022/00560 (GEVO).

Author information

Authors and Affiliations

  1. Vicomtech Foundation, Basque Research and Technology Alliance (BRTA), Parque Científico y Tecnológico de Gipuzkoa, Paseo Mikeletegi 57, Donostia/San Sebastián, Spain

    Maia Aguirre, Ariane Méndez, Manuel Torralbo & Arantza del Pozo

  2. UPV/EHU, Department of Electrical and Electronics, Faculty of Science and Technology, Campus de Leioa, 48940, Leioa, Bizkaia, Spain

    Maia Aguirre

Authors
  1. Maia Aguirre
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  2. Ariane Méndez
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  3. Manuel Torralbo
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  4. Arantza del Pozo
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Corresponding author

Correspondence to Maia Aguirre .

Editor information

Editors and Affiliations

  1. Instituto Superior Técnico, IT - Institute of Telecommunications, Lisbon, Portugal

    Hugo Plácido da Silva

  2. University of Turin, Turin, Italy

    Pietro Cipresso

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Aguirre, M., Méndez, A., Torralbo, M., del Pozo, A. (2023). Simplifying the Development of Conversational Speech Interfaces by Non-Expert End-Users Through Dialogue Templates. In: da Silva, H.P., Cipresso, P. (eds) Computer-Human Interaction Research and Applications. CHIRA 2023. Communications in Computer and Information Science, vol 1996. Springer, Cham. https://doi.org/10.1007/978-3-031-49425-3_6

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  • DOI: https://doi.org/10.1007/978-3-031-49425-3_6

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  • Publisher Name: Springer, Cham

  • Print ISBN: 978-3-031-49424-6

  • Online ISBN: 978-3-031-49425-3

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