Abstract
This study aims to examine the role of critical thinking in revolutionizing cognitive marketing by exploring the impact of Chat GPT on enhancing consumer engagement. The study employs a quantitative survey approach to collect data from early adopters, using constructs such as critical thinking, perceived ease of use, perceived usefulness, task technology fit (TTF), consumer engagement, and intention to use Chat GPT. The study is novel in that it examines the role of critical thinking in optimizing the use of Chat GPT for consumer engagement, which has not been explored extensively in previous research. A novel construct, namely Propensity to Diffusion of Innovation, is identified that adds to the diffusion of innovation theory. The findings of this study reveal propensity to the diffusion of Chat GPT is positively related to customer engagement, while critical thinking partially moderates the relationship between them. The results are expected to provide new insights into how critical thinking can be leveraged to improve the effectiveness of cognitive marketing strategies using Chat GPT, ultimately benefiting businesses and consumers alike.
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Kumar, A., Upadhyay, P. (2024). Exploring the Impact of Chat GPT and Critical Thinking on Consumer Engagement in Cognitive Marketing: An Empirical Study with Early Adopters. In: Sharma, S.K., Dwivedi, Y.K., Metri, B., Lal, B., Elbanna, A. (eds) Transfer, Diffusion and Adoption of Next-Generation Digital Technologies. TDIT 2023. IFIP Advances in Information and Communication Technology, vol 697. Springer, Cham. https://doi.org/10.1007/978-3-031-50188-3_3
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DOI: https://doi.org/10.1007/978-3-031-50188-3_3
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