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AI and Human Relationship in the Workplace: A Literature Review and Future Research Agenda

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Transfer, Diffusion and Adoption of Next-Generation Digital Technologies (TDIT 2023)

Part of the book series: IFIP Advances in Information and Communication Technology ((IFIPAICT,volume 698))

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Abstract

The relationship between human and artificial intelligence has attracted debates and polarized views. A key area of this debate that received research attention is human and AI capability to augment each other to achieve better outcomes. While there is a growing research interest in the topic, research is currently dispersed and spread across the management disciplines making it hard for researchers to benefit from an accumulated knowledge in this domain. This study synthesises the literature and describes the current research findings in order to provide foundation for future research in this area. Based on a systematic review, we identify and discuss three emerging themes in the literature and highlight different possible challenges related to integrating AI in organisations. A future research agenda is also presented.

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Authors and Affiliations

  1. Royal Holloway University of London, Egham, TW20 0EX, UK

    Nguyen Trinh & Amany Elbanna

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  1. Nguyen Trinh
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  2. Amany Elbanna
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Correspondence to Nguyen Trinh .

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Editors and Affiliations

  1. IIM Nagpur, Nagpur, India

    Sujeet K. Sharma

  2. Swansea University, Swansea, UK

    Yogesh K. Dwivedi

  3. IIM Nagpur, Nagpur, India

    Bhimaraya Metri

  4. University of Bradford, Bradford, UK

    Banita Lal

  5. Royal Holloway, University of London, Egham, UK

    Amany Elbanna

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Trinh, N., Elbanna, A. (2024). AI and Human Relationship in the Workplace: A Literature Review and Future Research Agenda. In: Sharma, S.K., Dwivedi, Y.K., Metri, B., Lal, B., Elbanna, A. (eds) Transfer, Diffusion and Adoption of Next-Generation Digital Technologies. TDIT 2023. IFIP Advances in Information and Communication Technology, vol 698. Springer, Cham. https://doi.org/10.1007/978-3-031-50192-0_14

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  • DOI: https://doi.org/10.1007/978-3-031-50192-0_14

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