Skip to main content
SpringerLink
Log in

Chatbot Research and Design

7th International Workshop, CONVERSATIONS 2023, Oslo, Norway, November 22–23, 2023, Revised Selected Papers

  • Conference proceedings
  • © 2024

Overview

Editors:
  1. Asbjørn Følstad

    1. SINTEF, Oslo, Norway

    View editor publications

    You can also search for this editor in PubMed   Google Scholar

  2. Theo Araujo

    1. University of Amsterdam, Amsterdam, The Netherlands

    View editor publications

    You can also search for this editor in PubMed   Google Scholar

  3. Symeon Papadopoulos

    1. CERTH-ITI, Thessaloniki, Greece

    View editor publications

    You can also search for this editor in PubMed   Google Scholar

  4. Effie L.-C. Law

    1. Department of Computer Science, Durham University, Durham, UK

    View editor publications

    You can also search for this editor in PubMed   Google Scholar

  5. Ewa Luger

    1. Design Informatics, University of Edinburgh, Edinburgh, UK

    View editor publications

    You can also search for this editor in PubMed   Google Scholar

  6. Morten Goodwin

    1. Centre for AI Research, University of Agder, Grimstad, Norway

    View editor publications

    You can also search for this editor in PubMed   Google Scholar

  7. Sebastian Hobert

    1. TH Lübeck – University of Applied Sciences, Lübeck, Germany

    View editor publications

    You can also search for this editor in PubMed   Google Scholar

  8. Petter Bae Brandtzaeg

    1. SINTEF & University of Oslo, Oslo, Norway

    View editor publications

    You can also search for this editor in PubMed   Google Scholar

Part of the book series: Lecture Notes in Computer Science (LNCS, volume 14524)

Included in the following conference series:

Conference proceedings info: CONVERSATIONS 2023.

This is a preview of subscription content, log in via an institution to check access.

Access this book

Log in via an institution
eBook USD 49.99
Price excludes VAT (USA)
  • Available as EPUB and PDF
  • Read on any device
  • Instant download
  • Own it forever
Softcover Book USD 64.99
Price excludes VAT (USA)
  • Compact, lightweight edition
  • Dispatched in 3 to 5 business days
  • Free shipping worldwide - see info

Tax calculation will be finalised at checkout

Other ways to access

Licence this eBook for your library

Institutional subscriptions

Table of contents (12 papers)

  1. Front Matter

    Pages i-xii
    Download chapter PDF

  2. Understanding and Enhancing Conversational Interactions

    1. Front Matter

      Pages 1-1
      Download chapter PDF

    2. Voting Assistant Chatbot for Increasing Voter Turnout at Local Elections: An Exploratory Study

      • Nina van Zanten, Roel Boumans
      Pages 3-22

    3. Conversational Repair Strategies to Cope with Errors and Breakdowns in Customer Service Chatbot Conversations

      • Anouck Braggaar, Jasmin Verhagen, Gabriëlla Martijn, Christine Liebrecht
      Pages 23-41

    4. Aragón Open Data Assistant, Lesson Learned of an Intelligent Assistant for Open Data Access

      • Rafael del Hoyo-Alonso, Vega Rodrigalvarez-Chamarro, Jorge Vea-Murgía, Iñigo Zubizarreta, Julián Moyano-Collado
      Pages 42-57

  3. LLM-driven Conversational Design and Analysis

    1. Front Matter

      Pages 59-59
      Download chapter PDF

    2. Saleshat: A LLM-Based Social Robot for Human-Like Sales Conversations

      • Leon Hanschmann, Ulrich Gnewuch, Alexander Maedche
      Pages 61-76

    3. Leveraging Large Language Models as Simulated Users for Initial, Low-Cost Evaluations of Designed Conversations

      • Jan de Wit
      Pages 77-93

    4. Examining Lexical Alignment in Human-Agent Conversations with GPT-3.5 and GPT-4 Models

      • Boxuan Wang, Mariët Theune, Sumit Srivastava
      Pages 94-114

  4. Ethical Perspectives and Bias

    1. Front Matter

      Pages 115-115
      Download chapter PDF

    2. In Search of Dark Patterns in Chatbots

      • Verena Traubinger, Sebastian Heil, Julián Grigera, Alejandra Garrido, Martin Gaedke
      Pages 117-132

    3. Language Ideology Bias in Conversational Technology

      • Sviatlana Höhn, Bettina Migge, Doris Dippold, Britta Schneider, Sjouke Mauw
      Pages 133-148

    4. Should Conversational Agents Care About Our Gender Identity?

      • Arturo Cocchi, Tibor Bosse, Michelle van Pinxteren
      Pages 149-163

  6. Back Matter

    Pages 221-221
    Download chapter PDF
Back to top

Other volumes

  1. Chatbot Research and Design

Keywords

About this book

This book constitutes the proceedings of the 7th International Workshop on Chatbot Research and Design, CONVERSATIONS 2023, which was held during November 2023.

The 12 regular papers were carefully reviewed and selected for inclusion in the book. They were organized in following topical sections: 

Understanding and Enhancing Conversational Interactions, LLM-driven Conversational Design and Analysis, Ethical Perspectives and Bias, Complementing Perspectives.

Editors and Affiliations

  • SINTEF, Oslo, Norway

    Asbjørn Følstad

  • University of Amsterdam, Amsterdam, The Netherlands

    Theo Araujo

  • CERTH-ITI, Thessaloniki, Greece

    Symeon Papadopoulos

  • Department of Computer Science, Durham University, Durham, UK

    Effie L.-C. Law

  • Design Informatics, University of Edinburgh, Edinburgh, UK

    Ewa Luger

  • Centre for AI Research, University of Agder, Grimstad, Norway

    Morten Goodwin

  • TH Lübeck – University of Applied Sciences, Lübeck, Germany

    Sebastian Hobert

  • SINTEF & University of Oslo, Oslo, Norway

    Petter Bae Brandtzaeg

Bibliographic Information

Publish with us

Policies and ethics

Back to top

Search

Navigation