Abstract
Chatbots are becoming more popular on websites. To ensure their widespread adoption and effectiveness, it is crucial that the development of these assistant technologies prioritizes user experience, integrating advanced computational methods without losing the human-centric perspective. This paper provides a comprehensive analysis of the insights obtained from the Aragón Intelligent Assistant Project, highlighting the main key lessons from deploying a chatbot dedicated to facilitating accessibility to open data for the regional government of Aragón. This article presents the difficulties and obstacles faced to meet the needs of real users while modern natural language processing technologies are being incorporated. The discussion underscores that, notwithstanding the sophistication of artificial intelligence, the user experience should be prioritized through ongoing evaluation and improvement. Chatbots must be continually tunned to align with human interaction paradigms if they are used to be as valuable tools for citizens.
Supported by ITAINNOVA.
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Notes
- 1.
Aragón Open Data: https://opendata.aragon.es/.
- 2.
- 3.
Open Source Data Management https://ckan.org/.
- 4.
COCEMFE http://www.cocemfearagon.org/, Full Inclusion https://www.plenainclusion.org/, CERMI http://www.cermi.es, DFA Foundation https://www.fundaciondfa.es/, ONCE Foundation https://www.fundaciononce.es/, ASZA https://www.asza.net/.
- 5.
María Moliner https://asociacionmujeresmariamoliner.wordpress.com/, Augustinian Culture of Aragon https://www.asociacionagustinadearagon.org/, Amparo Poch https://amparopoch.wordpress.com/, Families and Women in Rural Areas https://www.afammer.es/afammer-aragon/.
- 6.
CAVAragón https://cavaragon.wordpress.com/, Zaragoza Neighbourhood https://barrioszaragoza.org/, Teruel Neighbourhood, Huesca Associations.
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Acknowledgements
This paper has been supported partly by the Department of Big Data and Cognitive Systems at the Technological Institute of Aragon and the IODIDE group of Aragón, under the grant number T1720R, along with contributions from the European Regional Development Fund (ERDF).
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del Hoyo-Alonso, R., Rodrigalvarez-Chamarro, V., Vea-Murgía, J., Zubizarreta, I., Moyano-Collado, J. (2024). Aragón Open Data Assistant, Lesson Learned of an Intelligent Assistant for Open Data Access. In: Følstad, A., et al. Chatbot Research and Design. CONVERSATIONS 2023. Lecture Notes in Computer Science, vol 14524. Springer, Cham. https://doi.org/10.1007/978-3-031-54975-5_3
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