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Designing Services for an ICT Platform to Support City Learning for Developing Smart Cities

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Information Systems (EMCIS 2023)

Part of the book series: Lecture Notes in Business Information Processing ((LNBIP,volume 502))

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Abstract

Cities experiencing rapid urbanisation and technological innovations face multifaceted challenges in demographics, economics, society, and the environment. To address these challenges and ensure sustainable development, the concept of “digital governments” has emerged, leveraging Information and Communication Technologies (ICTs). However, these technocratic approaches lack a citizen-centric focus, potentially widening the digital divide among city residents. Consequently, there has been a shift from “digital government” to “digital governance,” emphasising collaboration among key stakeholders and utilisation of ICT to promote public value. The potential of digital governance lies in supporting city learning, wherein a city learns as an innovation ecosystem for its sustainable citizen-centric development and innovation. There is a lack of focus on how ICT can support city learning as an innovation ecosystem. Based on the Design Science Research Method, this study describes our research-in-progress in designing and developing a suitable ICT platform design, which focuses on citizen engagement and participation to support city learning for transforming cities towards sustainable citizen-centric smart cities. Using service blueprints, we illustrate the services that need to be supported by an ICT platform to support city learning.

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Acknowledgements

We are grateful to Helene Elling, Master’s student in the Department of Computer Science at NTNU, for providing her insightful support in preparing the scenarios used in this study.

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Authors and Affiliations

  1. Department of Computer Science, Norwegian University of Science and Technology, 7034, Trondheim, Norway

    Pradipta Banerjee & Sobah Abbas Petersen

Authors
  1. Pradipta Banerjee
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  2. Sobah Abbas Petersen
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Corresponding author

Correspondence to Pradipta Banerjee .

Editor information

Editors and Affiliations

  1. British University in Dubai, Dubai, United Arab Emirates

    Maria Papadaki

  2. University of Nicosia, Nicosia, Cyprus

    Marinos Themistocleous

  3. British University in Dubai, Dubai, United Arab Emirates

    Khalid Al Marri

  4. Dubai Blockchain Center, Dubai, United Arab Emirates

    Marwan Al Zarouni

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© 2024 The Author(s), under exclusive license to Springer Nature Switzerland AG

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Banerjee, P., Petersen, S.A. (2024). Designing Services for an ICT Platform to Support City Learning for Developing Smart Cities. In: Papadaki, M., Themistocleous, M., Al Marri, K., Al Zarouni, M. (eds) Information Systems. EMCIS 2023. Lecture Notes in Business Information Processing, vol 502. Springer, Cham. https://doi.org/10.1007/978-3-031-56481-9_20

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  • DOI: https://doi.org/10.1007/978-3-031-56481-9_20

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  • Publisher Name: Springer, Cham

  • Print ISBN: 978-3-031-56480-2

  • Online ISBN: 978-3-031-56481-9

  • eBook Packages: Computer ScienceComputer Science (R0)

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