Abstract
During the COVID-19 pandemic, conducting UX evaluations was difficult, increasing the pressure to develop usable software. For this objective, different methods and tools for the evaluation of usability were delivered, but no clear process or method to use in a determinate context was found in the literature. In that sense, previous studies showed interest in a formal process to conduct Usability evaluations. First, a formal process to conduct Heuristic Evaluation was proposed by Lecaros, A. followed by the process to conduct Tree Testing, proposed by Tapia A., both proposals were integrated into a process to conduct generic UX evaluations. In this study, we developed a software tool that supports the integrated process previously proposed by the authors, DUXAIT-NG, which is an academic software for usability and User Experience Evaluation. This tool is intended to support the evaluation process, from gathering the participants to performing the evaluation and interpreting the results.
DUXAIT NG is capable of handling different types of UX Evaluation and Testing methods. This software allows us to perform complete usability testing, not only the stage of design or planning, which was the problem evidenced in the literature with other software used in the Usability area. The first approach was software that supported a formal process for the Heuristic Evaluation, continued by another software for Tree Testing. As a team, we decided to develop a more general software to create a standard and support a unified process that allows the researchers to conduct any usability evaluation focused in a collaborative and remote environment. The first version is available on www.duxait-ng.net.
This is a preview of subscription content, log in via an institution to check access.
Access this chapter
Tax calculation will be finalised at checkout
Purchases are for personal use only
References
Munim, K.M., Islam, I., Khatun, M., Karim, M.M., Islam, M.N.: Towards developing a tool for UX evaluation using facial expression. In: 2017 3rd International Conference on Electrical Information and Communication Technology (EICT), pp. 1–6. Khulna, Bangladesh (2017). https://doi.org/10.1109/EICT.2017.8275227
Pinto Corredor, J.D., Agredo Delgado, V., Collazos, C.A.: Construyendo una guía para la evaluación de la usabilidad en EVAs. Campus Virtuales, 7(2), 93–104 (2018). https://dialnet.unirioja.es/servlet/articulo?codigo=6681861
Paz, F., Lecaros, A., Falconi, F., Tapia, A., Aguirre, J., Moquillaza, A.: A process to support heuristic evaluation and tree testing from a UX integrated perspective. In: Latifi, S. (eds) ITNG 2023. AISC, vol. 1445, pp. 369–377. Springer, Cham (2023). https://doi.org/10.1007/978-3-031-28332-1_42
Ferre, X., Bevan, N.: Usability planner: a tool to support the process of selecting usability methods. In: Campos, P., Graham, N., Jorge, J., Nunes, N., Palanque, P., Winckler, M. (eds.) INTERACT 2011. LNCS, vol. 6949, pp. 652–655. Springer, Heidelberg (2011). https://doi.org/10.1007/978-3-642-23768-3_105
Lecaros, A., Moquillaza, A., Falconi, F., Aguirre, J., Tapia, A., Paz, F.: Selection and modeling of a formal heuristic evaluation process through comparative analysis. In: Soares, M.M., Rosenzweig, E., Marcus, A. (eds.) Design, User Experience, and Usability: UX Research, Design, and Assessment. HCII 2022 LNCS, vol. 13321, pp. 28–46. Springer, Cham (2022). https://doi.org/10.1007/978-3-031-05897-4_3
Tapia, A., Moquillaza, A., Aguirre, J., Falconi, F., Lecaros, A., Paz, F.: A process to support the remote tree testing technique for evaluating the information architecture of user interfaces in software projects. In: Soares, M.M., Rosenzweig, E., Marcus, A. (eds.) Design, User Experience, and Usability: UX Research, Design, and Assessment. HCII 2022. LNCS, vol. 13321, pp. 75–92. Springer, Cham (2022). https://doi.org/10.1007/978-3-031-05897-4_6
Paz, F., Paz, F.A., Pow-Sang, J.A., Collazos, C.: A formal protocol to conduct usability heuristic evaluations in the context of the software development process. Int. J. Eng. Technol. 7, 10–19 (2018). https://doi.org/10.14419/IJET.V7I2.28.12874
Bonastre, L., Granollers, T.: A set of heuristics for user experience evaluation in e-commerce websites. In: International Conference on Advances in Computer-Human Interaction (2014). https://www.thinkmind.org/articles/achi_2014_2_10_20126.pdf
Granollers, T.: Experimental validation of a set of heuristics for user experience evaluations in e-commerce websites. 2016 IEEE 11th Colombian Computing Conference, CCC 2016 - Conference Proceedings. 27–34 (2016). https://doi.org/10.1109/COLUMBIANCC.2016.7750783
Laubheimer, P.: Tree testing: fast, iterative evaluation of menu labels and categories (2023). https://www.nngroup.com/articles/tree-testing/
Borisova, L.: How startups should evaluate their websites’ UX? Comparison of UX evaluation methods through evaluation of UX of the prototype of a matching platform for the rental housing market in Finland – Sopia. Master’s thesis, Aalto University School of Business. International Design Business Management (2019). https://aaltodoc.aalto.fi/handle/123456789/42377?locale-attribute=en
Castro, J.W., Garnica, I., Rojas, L.A.: Automated tools for usability evaluation: a systematic mapping study. In: Meiselwitz, G. (ed.) Social Computing and Social Media: Design, User Experience and Impact. HCII 2022. LNCS, vol. 13315, pp. 28–46. Springer, Cham (2022). https://doi.org/10.1007/978-3-031-05061-9_3
Liu, Z., Chen, C., Wang, J., Huang, Y., Hu, J., Wang, Q.: Owl eyes: spotting UI display issues via visual understanding. In: Proceedings - 2020 35th IEEE/ACM International Conference on Automated Software Engineering, ASE 2020, pp. 398–409 (2020). https://doi.org/10.1145/3324884.3416547
Lecaros, A.: Implementación de una aplicación web de soporte al proceso formal de evaluaciones heurísticas. Pontificia Universidad Católica del Perú. Departamento de Ingeniería (2022). https://tesis.pucp.edu.pe/repositorio/handle/20.500.12404/22388
Acknowledgments
This work is part of the research project “Virtualización del proceso de evaluación de experiencia de usuario de productos de software para escenarios de no presencialidad” (virtualization of the user experience evaluation process of software products for non-presential scenarios), developed by HCI-DUXAIT research group. HCI-DUXAIT is a research group that belongs to the PUCP (Pontificia Universidad Católica del Perú). This work was funded by the Dirección de Fomento a la Investigación at the PUCP through grant 2021-C-0023.
Author information
Authors and Affiliations
Corresponding author
Editor information
Editors and Affiliations
Rights and permissions
Copyright information
© 2024 The Author(s), under exclusive license to Springer Nature Switzerland AG
About this paper
Cite this paper
Aguirre, J., Lecaros, A., Ramos, C., Falconi, F., Moquillaza, A., Paz, F. (2024). DUXAIT NG: A Software for the Planning and Execution of User Experience Evaluations and Experiments. In: Ruiz, P.H., Agredo-Delgado, V., Mon, A. (eds) Human-Computer Interaction. HCI-COLLAB 2023. Communications in Computer and Information Science, vol 1877. Springer, Cham. https://doi.org/10.1007/978-3-031-57982-0_12
Download citation
DOI: https://doi.org/10.1007/978-3-031-57982-0_12
Published:
Publisher Name: Springer, Cham
Print ISBN: 978-3-031-57981-3
Online ISBN: 978-3-031-57982-0
eBook Packages: Biomedical and Life SciencesBiomedical and Life Sciences (R0)