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Analysis of Interest and Satisfaction of Accommodation Users

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Human Interface and the Management of Information (HCII 2024)

Part of the book series: Lecture Notes in Computer Science ((LNCS,volume 14689))

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Abstract

The purpose of this study is to clarify the relationship between the interest and satisfaction of accommodation users in terms of usage situations such as travel purposes and companions. Using the topic model, we analyzed review data from an online travel reservation site and found that the following factors were most frequently mentioned: “room reservation and change of reservation,” “customer service by employees,” “hot spring facilities,” “location of lodging facilities,” “food,” “travel purpose,” and “travel companion. And food”, “location of lodging facilities”, “facilities of accommodations”, “facilities in the room”, and “check-in and check-out”. These topics were then assigned to each review data, aggregated by facility use situation, and subjected to a chi-square test, which revealed that the topics of interest varied by use situation. In addition, a two-way ANOVA was conducted to determine whether the topics and usage situations to which reviews were assigned were related to satisfaction with the accommodations. The results revealed that both the assigned topic and usage situation were significant and that an interaction effect also existed.

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Acknowledgments

We would like to express our appreciation to Rakuten, Inc. For providing us with the data to conduct this study.

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Authors and Affiliations

  1. Graduate School of Management, Tokyo University of Science, 1-11-2, Fujimi, Chiyoda-Ku 102-0071, Tokyo, Japan

    Naoki Hemmi & Yumi Asahi

Authors
  1. Naoki Hemmi
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  2. Yumi Asahi
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Correspondence to Naoki Hemmi .

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Editors and Affiliations

  1. Tokyo City University, Tokyo, Japan

    Hirohiko Mori

  2. Tokyo University of Science, Tokyo, Japan

    Yumi Asahi

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Hemmi, N., Asahi, Y. (2024). Analysis of Interest and Satisfaction of Accommodation Users. In: Mori, H., Asahi, Y. (eds) Human Interface and the Management of Information. HCII 2024. Lecture Notes in Computer Science, vol 14689. Springer, Cham. https://doi.org/10.1007/978-3-031-60107-1_10

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  • DOI: https://doi.org/10.1007/978-3-031-60107-1_10

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  • Publisher Name: Springer, Cham

  • Print ISBN: 978-3-031-60106-4

  • Online ISBN: 978-3-031-60107-1

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