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Understanding Commuter Information Needs and Desires in Public Transport: A Comparative Analysis of Stated and Revealed Preferences

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HCI in Mobility, Transport, and Automotive Systems (HCII 2024)

Part of the book series: Lecture Notes in Computer Science ((LNCS,volume 14733))

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Abstract

This paper explores commuters’ stated- and revealed preference information needs and desires in public transport through a multi-method study. A survey with 286 participants uncovers stated preferences, while a diary study with 31 participants provides insight into the revealed preferences. Key findings include a comprehensive overview of travellers’ information needs and desires, offering insights to improve current traveller information systems. Moreover, the results show differences between real-time information needs and those recalled from memory. During disruptions, important information includes information about the duration, cause of disruption, consequences for the journey and alternatives, while information about potential disruptions, schedule, journey planning and interchanges are important for journeys without disruptions. Another important finding was the significant difference between the needs and desires during a regular and disrupted journey.

A. van Kasteren and M. Vredenborg—The two authors contributed equally to this paper.

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Notes

  1. 1.

    https://www.nspanel.nl/.

  2. 2.

    Cochran’s Q was selected due to the paired nature of the data.

  3. 3.

    This test was performed as the assumption of independence was violated.

  4. 4.

    www.panelclix.nl.

  5. 5.

    Categories were based on previous results.

  6. 6.

    This test was selected due to the repeated observations in the data.

  7. 7.

    Based on a Cochran’s Q [11] analysis.

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Acknowledgements

We thank the participants for their time and effort. This work was partially funded by the Dutch Railways.

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Authors and Affiliations

  1. Utrecht University, Utrecht, The Netherlands

    Anouk van Kasteren, Marloes Vredenborg & Judith Masthoff

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  1. Anouk van Kasteren
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  2. Marloes Vredenborg
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  3. Judith Masthoff
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Corresponding author

Correspondence to Anouk van Kasteren .

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  1. Technische Universitat Ilmenau, Ilmenau, Germany

    Heidi Krömker

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van Kasteren, A., Vredenborg, M., Masthoff, J. (2024). Understanding Commuter Information Needs and Desires in Public Transport: A Comparative Analysis of Stated and Revealed Preferences. In: Krömker, H. (eds) HCI in Mobility, Transport, and Automotive Systems. HCII 2024. Lecture Notes in Computer Science, vol 14733. Springer, Cham. https://doi.org/10.1007/978-3-031-60480-5_5

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  • DOI: https://doi.org/10.1007/978-3-031-60480-5_5

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