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Observation and Reflection: The Behavioral Fields of UX Industry and Its Dilemma

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Design, User Experience, and Usability (HCII 2024)

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Abstract

The pursuit of a common theoretical framework of User Experience (UX) is challenging but important, as Experience Design, being an emerging and rapidly evolving discipline, encompasses diverse backgrounds, hindering the establishment of universally accepted principles. Our study aims to identify potential strategies to navigate this dilemma. We conduct a qualitative examination of the UX industry over the past decade, revealing that the conventional industry and academic perspectives often overlook behavioral fields indirectly related to UX practice. These fields, however, unveil crucial underlying factors that impede the development of a unified UX theory. Our findings highlight the need for directed efforts to overcome the obstacles in theory-building and provide a comprehensive overview of the eight behavioral fields relevant to UX. This serves to contextualize hidden causal factors and offers a panoramic view of the UX industry, laying a foundation for the development of a unified UX theory.

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Authors and Affiliations

  1. Beijing Union University, Beijing, 100101, China

    Jingpeng Jia & Xueyan Dong

Authors
  1. Jingpeng Jia
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  2. Xueyan Dong
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Correspondence to Jingpeng Jia .

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Editors and Affiliations

  1. Principal, Aaron Marcus and Associates, Berkeley, CA, USA

    Aaron Marcus

  2. World Usability Day and Bubble Mountain, Newton Center, MA, USA

    Elizabeth Rosenzweig

  3. Federal University of Pernambuco, Recife, Pernambuco, Brazil

    Marcelo M. Soares

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Jia, J., Dong, X. (2024). Observation and Reflection: The Behavioral Fields of UX Industry and Its Dilemma. In: Marcus, A., Rosenzweig, E., Soares, M.M. (eds) Design, User Experience, and Usability. HCII 2024. Lecture Notes in Computer Science, vol 14716. Springer, Cham. https://doi.org/10.1007/978-3-031-61362-3_7

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  • DOI: https://doi.org/10.1007/978-3-031-61362-3_7

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  • Publisher Name: Springer, Cham

  • Print ISBN: 978-3-031-61361-6

  • Online ISBN: 978-3-031-61362-3

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