Abstract
The rapid advancement of Artificial Intelligence (AI) and Large Language Models (LLMs) has significantly transformed various sectors of society, compelling enterprises to undertake comprehensive digital transformations to remain competitive in the AI era. This paper introduces COSIS, an AI-enabled digital trans-formation framework comprising five key dimensions: Culture, Operation, Strategy, Innovation, and Service. The COSIS framework provides a structured approach for enterprises to navigate the complexities of digital transformation by integrating AI and LLM technologies into their core functions. For each dimension, the paper identifies specific key performance indicators (KPIs) to measure the effectiveness of AI-enabled transformations. These KPIs enable enterprises to quantitatively assess progress and outcomes, ensuring alignment with strategic objectives and facilitating continuous improvement. Additionally, the paper discusses the implications of AI and LLM technologies on enterprise management team building in the AI era.
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Zhang, LJ. et al. (2025). COSIS: An AI-Enabled Digital Transformation Framework Integrating Large Language Models and Key Performance Indicators. In: He, S., Zhang, LJ. (eds) Services Computing – SCC 2024. SCF 2024 - SCC 2024 2024. Lecture Notes in Computer Science, vol 15430. Springer, Cham. https://doi.org/10.1007/978-3-031-77000-5_6
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