Overview
- This book is open access, which means that you have free and unlimited access
- Is valuable for researchers dealing with systems integrating AI capabilities
- Helps professionals understand the multiple issues connected to AI-infused products and services
- Serves as a resource for students in HCI or UX, interaction, product, service, and system design
Part of the book series: SpringerBriefs in Applied Sciences and Technology (BRIEFSAPPLSCIENCES)
Part of the book sub series: PoliMI SpringerBriefs (BRIEFSPOLIMI)
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About this book
This open access book addresses the thriving trend of embedding artificial intelligence (AI) and machine learning (ML) capabilities in products and services reaching the lay public, focusing on the user experience (UX) they prompt from a designerly perspective. It offers a UX evaluation method designed explicitly for AI-infused systems to answer one of the core problems affecting the relationship and interactions people have with such artefacts. The work investigates how people perceive and make sense of systems integrating AI capabilities, trying to understand how their meaning and significance can affect the experience of such products and what design challenges may arise. Given the fundamental premise that current UX methods cannot address AI-infused artefacts, it introduces the results of Meet-AI, a research project exploring specific ways to tackle these problems. The book then presents a comprehensive analysis of current UX methods, and a literature review focused on detecting possible gaps and the most suitable qualities to describe AI-infused systems, and summarizes the findings from all previous investigations into a UX evaluation scale: AIXE (AI user eXperience Evaluation). The book also portrays how the tool has been validated and expanded to become a more comprehensive method. It further describes how the scale has been applied to a comparative study of domestic smart speakers, and introduces a reversed interpretation of the outcomes, framing them as heuristics to inform the early phases of the design process and paving the way for future experimentations in the meta-design dimension.
Keywords
Table of contents (7 chapters)
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Front Matter
Authors and Affiliations
Bibliographic Information
Book Title: User Experience + Artificial Intelligence
Book Subtitle: Assessing the Qualities of AI-infused Systems
Authors: Davide Spallazzo, Martina Sciannamè, Mauro Ceconello
Series Title: SpringerBriefs in Applied Sciences and Technology
DOI: https://doi.org/10.1007/978-3-031-77521-5
Publisher: Springer Cham
eBook Packages: Computer Science, Computer Science (R0)
Copyright Information: The Editor(s) (if applicable) and The Author(s) 2025
Softcover ISBN: 978-3-031-77520-8Published: 19 January 2025
eBook ISBN: 978-3-031-77521-5Published: 18 January 2025
Series ISSN: 2191-530X
Series E-ISSN: 2191-5318
Edition Number: 1
Number of Pages: XI, 107
Number of Illustrations: 2 b/w illustrations, 24 illustrations in colour
Topics: User Interfaces and Human Computer Interaction, Artificial Intelligence, Business and Management, general, Industrial Design