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Factors Influencing Human Trust Towards Robots: A Scoping Review

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Human-Friendly Robotics 2024 (HFR 2024)

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Abstract

As the integration of robots into human life continues to expand, the significance of understanding the dynamics and relationships between the human and robot agents is increasingly important. Human trust in robots is one of the key elements for maintaining good human-robot interactions (HRI). This scoping review investigates the factors that influence trust in HRI, and how they are evaluated. By mapping the diverse range of factors influencing trust in HRI, we aim to contribute to the understanding of the design and development of interactive robots. Indeed the results show that several studies demonstrated a significant impact on trust by adapting both the technical and social components of the robots used. The results are limited by the difficulty to have uniformed trust definition and evaluation across studies.

C. Vindolet and A. Djamal -These authors contributed equally to this work

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Acknowledgment

This research was supported by European Union’s Horizon 2020 research and innovation programme under the Marie Skłodowska-Curie grant agreement No. 955778.

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  1. Technical University of Munich, 80333, München, Germany

    Camille Vindolet, Aulia Djamal, J. Rogelio Guadarrama & Gordon Cheng

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  1. Camille Vindolet
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  2. Aulia Djamal
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  3. J. Rogelio Guadarrama
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  4. Gordon Cheng
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Correspondence to Camille Vindolet .

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Editors and Affiliations

  1. USI-SUPSI, Dalle Molle Institute for Artificial Intelligence (IDSIA), Lugano, Switzerland

    Antonio Paolillo

  2. USI-SUPSI, Dalle Molle Institute for Artificial Intelligence (IDSIA), Lugano, Switzerland

    Alessandro Giusti

  3. USI-SUPSI, Dalle Molle Institute for Artificial Intelligence (IDSIA), Lugano, Switzerland

    Gabriele Abbate

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Vindolet, C., Djamal, A., Guadarrama, J.R., Cheng, G. (2025). Factors Influencing Human Trust Towards Robots: A Scoping Review. In: Paolillo, A., Giusti, A., Abbate, G. (eds) Human-Friendly Robotics 2024. HFR 2024. Springer Proceedings in Advanced Robotics, vol 35. Springer, Cham. https://doi.org/10.1007/978-3-031-81688-8_16

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