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Designing User Experience in the Context of Human-Centered AI and Generative Artificial Intelligence: A Systematic Review

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Distributed Computing and Artificial Intelligence, 21st International Conference (DCAI 2024)

Part of the book series: Lecture Notes in Networks and Systems ((LNNS,volume 1259))

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Abstract

This study presents an assessment of the state-of-the-art based on a systematic literature review methodology, focusing on the problematic relationship between User Experience (UX) design, generative artificial intelligence (GenAI), and human-centered design. It examines how UX principles and generative AI technologies can be harmoniously integrated to enhance user experiences, prioritizing human needs and values in the design process. The findings reveal significant insights into ethical considerations, user personalization, the importance of human-centric approaches, trust and perception challenges, and advances in human-AI interaction.

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Acknowledgements

This research is part of the International Chair Project on Reliable Artificial Intelligence and Demographic Challenge within the National Strategy for Artificial Intelligence (ENIA), in the framework of the European Recovery, Transformation and Resilience Plan. Referencia: TSI-100933-2023-0001. This project is funded by the Secretary of State for Digitalization and Artificial Intelligence and by the European Union(Next Generation).

Author information

Authors and Affiliations

  1. Universidad Autónoma de Occidente, Cali, Valle del Cauca, 760030, Colombia

    Carlos Alberto Peláez, Andrés Solano, Juan C. Espinosa & Ana S. Montaño

  2. BISITE Research Group, University of Salamanca, Salamanca, 37007, Spain

    Juan M. Núñez V & Fernando De la Prieta

  3. Corporación Talentum, Cali, Valle del Cauca, Colombia

    David Castro, Juan J. Cardona & Juan S. Duque

Authors
  1. Carlos Alberto Peláez
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  2. Andrés Solano
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  4. David Castro
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  5. Juan J. Cardona
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  7. Juan C. Espinosa
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Corresponding author

Correspondence to Juan M. Núñez V .

Editor information

Editors and Affiliations

  1. Vellore Institute of Technology University, Vellore, Tamil Nadu, India

    Ravikumar Chinthaginjala

  2. Kielce University of Technology, Kielce, Poland

    Pawel Sitek

  3. Department of Computer Science, Imam Abdulrahman Bin Faisal University (KSA), Dammam, Saudi Arabia

    Nasro Min-Allah

  4. Osaka Institute of Technology, Osaka, Japan

    Kenji Matsui

  5. University Rey Juan Carlos, Madrid, Spain

    Sascha Ossowski

  6. Biotechnology, Intelligent Systems and Educational Technology (BISITE) Research Group, University of Salamanca, Salamanca, Spain

    Sara Rodríguez

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Peláez, C.A. et al. (2025). Designing User Experience in the Context of Human-Centered AI and Generative Artificial Intelligence: A Systematic Review. In: Chinthaginjala, R., Sitek, P., Min-Allah, N., Matsui, K., Ossowski, S., Rodríguez, S. (eds) Distributed Computing and Artificial Intelligence, 21st International Conference. DCAI 2024. Lecture Notes in Networks and Systems, vol 1259. Springer, Cham. https://doi.org/10.1007/978-3-031-82073-1_20

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