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The Impact of Robotic Process Automation in Higher Education

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Advanced Research in Technologies, Information, Innovation and Sustainability (ARTIIS 2024)

Part of the book series: Communications in Computer and Information Science ((CCIS,volume 2346))

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Abstract

The education sector is faced with many challenges in a world that is developing at a very rapid pace, such as the increasing burden of administrative tasks on educators. This study looks into the potential solution of Robotic Process Automation to these challenges and its impacts on higher education. We analyze the existing literature on RPA adoption by higher education using a systematic review and draw attention to the current state of applications and potential benefits. Our findings show that RPA would significantly enhance administrative operations, reduce errors, and free educators for teaching and student engagement. RPA could be a significant opportunity to establish efficiency and effectiveness in the learning environment, although not free from challenges, such as the cost of initial investment and job displacement. The paper concludes with recommendations for institutions to successfully integrate RPA while ensuring a balanced approach is taken to maximize benefits and mitigate associated risks.

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Authors and Affiliations

  1. Universidad Estatal Península de Santa Elena, La Libertad, Ecuador

    Teresa Guarda, José Sánchez, Maria Fernanda Augusto & Washington Torres

  2. Algoritmi Research Centre, Minho University, Guimarães, Portugal

    Teresa Guarda & Maria Fernanda Augusto

  3. BiTrum Research Group, Leon, Spain

    Teresa Guarda

Authors
  1. Teresa Guarda
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  2. José Sánchez
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  3. Maria Fernanda Augusto
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  4. Washington Torres
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Correspondence to Teresa Guarda .

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Editors and Affiliations

  1. Universidad Estatal Península de Santa Elena, Santa Elena, Ecuador

    Teresa Guarda

  2. University of Minho, Guimarães, Portugal

    Filipe Portela

  3. Universidad Andrés Bello, Santiago, Chile

    Gustavo Gatica

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Guarda, T., Sánchez, J., Augusto, M.F., Torres, W. (2025). The Impact of Robotic Process Automation in Higher Education. In: Guarda, T., Portela, F., Gatica, G. (eds) Advanced Research in Technologies, Information, Innovation and Sustainability. ARTIIS 2024. Communications in Computer and Information Science, vol 2346. Springer, Cham. https://doi.org/10.1007/978-3-031-83210-9_2

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  • DOI: https://doi.org/10.1007/978-3-031-83210-9_2

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